Frances Hight
Clerk Receptionist
Tucson,AZ
Summary
Dynamic administrative professional with extensive experience in office management, customer service, and clerical support. Currently serving as a District Receptionist at Tucson Unified School District, specializing in front desk operations, visitor management, and efficient scheduling. Expertise in managing multi-line phone systems, processing mail, maintaining accurate records, and providing comprehensive support to leadership through various administrative tasks. Demonstrated ability to handle high-volume communication while ensuring security compliance and confidentiality, complemented by a background in compassionate care as an In-Home Caregiver. Strong organizational and problem-solving skills are evident in fast-paced environments.
Overview
10
10
years of professional experience
Work History
District Receptionist
Tucson Unified School District
03.2025 - Current
- Managed front desk operations by greeting and assisting visitors, students, parents, and staff in a courteous and professional manner, ensuring efficient direction to appropriate departments or personnel.
- Handled multi-line phone system and responded to email inquiries, providing accurate information and routing communications to the relevant departments or staff.
- Oversaw visitor check-in procedures, including verification of identification and issuance of visitor badges, ensuring compliance with district security protocols.
- Coordinated scheduling and appointments for district administrators and staff, managing calendars and ensuring timely and effective communication.
- Processed and distributed incoming and outgoing mail and documents, maintaining an organized filing system for district correspondence and ensuring confidentiality.
- Provided administrative support to district leadership by managing office supplies, preparing documents, and assisting with various clerical tasks to ensure smooth office operations.
- Maintained and updated student and staff records, performing accurate data entry and organizing files to ensure compliance with district policies and confidentiality requirements.
In-Home Caregiver
Honor In-Home Health Care
03.2021 - Current
- Complete and maintain patient care plans, medication management, keeping proper care records and providing interpersonal communication/companionship.
- Transport to medical appointments, personal errands, meal prep, housekeeping, personal care/hygiene, social/community activity & transfer mobility.
- Complete ADL’s and use of hoyer lift and sara lift equipment.
- Providing care across a variety of settings with daily communication with the facility, families & client/patient.
Office Manager
Pro Residential
919 N Alvernon Way
01.2021 - 01.2023
- Streamlined office operations by implementing efficient scheduling and workflow processes.
- Managed vendor relationships to ensure timely delivery of office supplies and services.
- Oversaw maintenance of office equipment, ensuring optimal functionality and minimal downtime.
- Developed and maintained filing systems for improved document retrieval and compliance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Member Service/Domestic Service-Custodial
The Gallery Golf Club
11.2018 - 03.2021
- Supply inventory & ordering all supplies, maintain housekeeping equipment, accountable for all aspects of daily, monthly & annual housekeeping ledger.
- Maintain and/or report potential safety hazards, adhere to safety and hygiene guidelines and OSHA standards per company guidelines.
- Respond promptly and efficiently execute private member requests.
Customer Service/Transportation Monitor
Tucson Unified School District
08.2016 - 12.2018
- Customer Service, In/Outbound calls, Incident reports and statements with urgency, handle a high volume of calls effectively.
- Monitor GPS for routing bus lines, gather driver information of student counts (600 drivers 10,000 students), receive & de-escalate parent complaints, heavy data entry for 3 transportation facilities.
- Team Lead of temp employee placement, assist to conduct interviews for new hires, process new hire onboarding packet.
- Assist with research of student information, verify eligibility of special need students, create excel for all department shared access, heavy filing.
Education
General Studies -
Pima Community College
01-1990
High School GED - undefined
Sunnyside High School
08-1985
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Recordkeeping and bookkeeping
- Problem-solving
- Payment processing
- Microsoft office
- Office administration
OTHER WORK EXPERIENCE
- Advantage Car Rental | Tucson, AZ | Executive Sales/CSR/Administrative Assistant Duties
- La-Z-Boy Galleries | Tucson, AZ | Executive Sales/Administrative Assistant Duties
- Drive Time Auto | Tucson, AZ | Executive Sales / Administrative Assistant
- Sear Roebuck and Company | Tucson, AZ | Sales Associate/Cashier
Languages
Spanish
Professional Working
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
District Receptionist
Tucson Unified School District
03.2025 - Current
In-Home Caregiver
Honor In-Home Health Care
03.2021 - Current
Office Manager
Pro Residential
01.2021 - 01.2023
Member Service/Domestic Service-Custodial
The Gallery Golf Club
11.2018 - 03.2021
Customer Service/Transportation Monitor
Tucson Unified School District
08.2016 - 12.2018
High School GED - undefined
Sunnyside High School
General Studies -
Pima Community College