Frances Landry
Larchmont,New York
Summary
Dedicated Head Hostess with proven skills in customer service, conflict resolution, and effective communication. Committed to enhancing guest experiences and optimizing workflow organization.
Overview
2
2
years of professional experience
Work History
Head Hostess
Stafford's Hospitality Inc.
Harbor Springs, Michigan
05.2026 - 07.2026
- Managed reservation system to ensure efficient seating arrangements.
- Coordinated with servers to streamline guest service flow.
- Greeted and welcomed guests upon arrival at the restaurant.
- Handled guest inquiries and resolved minor issues promptly.
- Trained new staff on proper hosting procedures and policies.
Head Hostess
Stafford's Hospitality Inc.
Harbor Springs, Michigan
06.2025 - 08.2025
- Supervised team of hostesses, ensuring efficient operations and timely service.
- Trained new staff on hosting procedures and company policies.
- Coordinated with servers to streamline guest service flow and improve satisfaction.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Tracked guest seating and availability using reservation software to optimize seating efficiency.
- Monitored guest needs throughout stays, responding promptly to issues.
- Answered customer inquiries regarding hours, seating, and wait times.
Intern
Christie’s International Real Estate
Harbor Springs, Michigan
06.2024 - 08.2024
- Supported the team in organizing open houses and promotional events for properties.
- Assisted in preparing property listings and marketing materials for luxury real estate.
- Coordinated property showings, ensuring all details were accurately communicated.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Managed client databases, maintaining up-to-date contact information and preferences.
Education
SUNY, Purchase
Purchase, NYSkills
- Reservation management
- Customer service
- Event coordination
- Marketing coordination
- Staff training
- Workflow organization
- Problem solving
- Conflict resolution
- Exceptional communication
Timeline
Head Hostess
Stafford's Hospitality Inc.
05.2026 - 07.2026
Head Hostess
Stafford's Hospitality Inc.
06.2025 - 08.2025
Intern
Christie’s International Real Estate
06.2024 - 08.2024
SUNY, Purchase