Frances Lee
Ormond Beach,FL
Summary
Customer-focused, detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously. Responsible professional willing to go extra mile to assist others with solving problems
Overview
7
7
years of professional experience
Work History
Guest Experience Lead
McDonald's
07.2023 - 01.2024
- Take care of orders and payments accurately in a fast-paced environment.
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Hired pay was 16% above the store standard. Promoted pay 4% after working 3 months.
SERVER/ASSISTANT MANAGER
Mamaling's Asian Street Food Restaurant
02.2023 - 07.2023
- Take care of orders and payment, well deliver menu and food/wine suggestions to customers.
- Access Clover and Toast POS system.
- Ensure food preparation and inventory management.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
Project Manager
KGI Life
03.2021 - 03.2022
- Researched market trends and new business opportunities.
- Coordinated projects and promotion for cross-selling of financial holdings.
Project Manager
Paris Management Consultant (BNP Subsidiary)
03.2017 - 03.2021
- Initiated product launch and coordinated with cross-functional teams
- Conducted market research, surveys, analysis, compliance and ad hoc activities for bank partners
Education
Master of Arts - Economics
State University of New York At Buffalo
Buffalo, NY01-2009
Skills
- MS Office Suite
- Organization, Problem Solving, Communication
Timeline
Guest Experience Lead
McDonald's
07.2023 - 01.2024
SERVER/ASSISTANT MANAGER
Mamaling's Asian Street Food Restaurant
02.2023 - 07.2023
Project Manager
KGI Life
03.2021 - 03.2022
Project Manager
Paris Management Consultant (BNP Subsidiary)
03.2017 - 03.2021
Master of Arts - Economics
State University of New York At Buffalo
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