Frances Sanfilippo
Alsena LLC
Lyndhurst,NJ
2
Languages
1
Certification
27
years of professional experience
Energetic Administrative Assistant and Customer Service professional experienced in executive support, dispatch operations, and front office management. Achieved efficient logistics coordination for drivers and optimized route management to resolve transportation challenges. Delivered results through effective team leadership, high-volume correspondence management, and a commitment to maintaining organized office environments.
Work History
Dispatcher/Customer Service
4 Years 9 Months- Coordinated daily dispatch operations for 10+ drivers, ensuring efficient freight movements and timely deliveries using strong organizational skills.
- Planned and optimized routes based on delivery schedules, mileage, and customer requirements, reducing transit times and improving customer satisfaction.
- Communicated effectively with drivers, customers, brokers, and transportation companies to resolve issues and maintain seamless logistics operations.
- Tracked shipments and monitored driver locations, ETAs, and delays, proactively resolving issues to ensure timely deliveries.
- Scheduled pickups and deliveries to ensure on-time service, consistently meeting customer expectations and contractual obligations.
- Handled unexpected delays, breakdowns, route changes, and other transportation issues, minimizing downtime and maintaining service reliability.
- Negotiated with brokers on loads and scheduling, optimizing load assignments to enhance service delivery.
- Managed multiple drivers and loads simultaneously, leveraging strong multitasking and problem-solving skills to maintain service reliability.
Front Office Assistant
4 Years 9 Months- Kept the front desk and reception area neat and organized, enhancing the professional image and operational efficiency of the office.
- Maintained neat and organized front desk and reception area, reinforcing professional image and supporting operational efficiency.
- Processed copies, sent faxes, and managed all incoming and outgoing correspondence to ensure timely and accurate document management.
- Organized files, developed spreadsheets, and scanned documents to streamline administrative processes and enhance record-keeping.
- Maintained an up-to-date department organizational chart, supporting clear communication and efficient workflow across teams.
Customer Support Team Leader
17 Years 5 Months- Staffed multiple locations based on business needs, acting as SPOC for store, company, clients, and suppliers.
- Led team to identify and pursue sales opportunities, consistently meeting or exceeding sales goals through effective coaching and motivation.
- Developed, trained, mentored, counseled, and supported coordinators on all current and new processes and policies, improving team capability.
- Oversaw multiple locations in the absence of a manager, maintaining operational continuity and accountability for team performance.
- Resolved escalated customer concerns promptly, improving customer satisfaction and retention.
- Ensured the quality and accuracy of data entry and coding, reducing errors and supporting reliable business operations.
- Managed logistics by preparing daily payment processing, resolving discrepancies, and handling deposits, ensuring financial accuracy and accountability.
- Prepared daily payment processing, resolved discrepancies, and handled deposits to ensure financial accuracy and accountability.
Education
High School Diploma
Skills
Dispatching
Route optimization
Shipment tracking
Microsoft office
Quickbooks
Data entry
Time management
Multitasking Abilities
Logistics software
Attention to detail
Customer service
Multitasking
Certification
Driver's License
Languages
Italian
Limited Working
Spanish
Limited Working
Timeline
Dispatcher/Customer Service
Alsena LLC
01.2022 - CurrentRead More
Front Office Assistant
Infinity Express LLC
04.2017 - 01.2022Read More
Customer Support Team Leader
Cablevision
11.1999 - 04.2017Read More
Cliffside Park High School
High School Diploma
Read More
Additional information
SKILLS
Solid Written and oral
Time management communication skills
Strong problem solver Organized and efficient
Quickbooks Strong customer service ethics
Dedicated team player
Strong interpersonal skills
Meticulous attention to detail
Personal Information
- Title: Front Office Assistant - Infinity Express LLC
- Driving License: Driver's License