Frances Santiago
Orange,Connecticut
Summary
Organized Clinical Coordinator with excellent communication skills, coordination and documentation and data enrty talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports, and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.
Overview
9
9
years of professional experience
Work History
Clinical Coordinator
CURE Center for Research and Education
03.2010 - 04.2012
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Built strong relationships with patients and families for optimized care satisfaction.
- Demonstrated commitment to patient privacy by implementing robust data security measures and promoting adherence to HIPAA regulations among all team members.
ER Admitting Registrar
West Chester Square Medical Group
02.2003 - 02.2008
- Contributed to departmental goals by consistently meeting or exceeding daily registration quotas.
- Collaborated with medical staff to ensure timely and accurate completion of admission forms and documentation.
- Served as a liaison between patients, families, physicians, nurses, social workers during the admission process.
- Improved patient flow by coordinating bed assignments and communicating with nursing staff effectively.
- Provided exceptional customer service, addressing concerns and answering inquiries from patients and their families.
- Maintained strict confidentiality by securely handling sensitive patient information in compliance with HIPAA regulations.
- Managed high-stress situations effectively while maintaining professional composure when dealing with emotional or difficult circumstances.
Education
High School Diploma -
Blessed Sacrament St Gabriel High School
New Rochelle06.2003
Skills
- Clinical Leadership
- Patient relationship management
- Clinical Documentation
- Patient records administration
- Patient Relations
- Data Compilation
- Protocol adherence
Timeline
Clinical Coordinator
CURE Center for Research and Education
03.2010 - 04.2012
ER Admitting Registrar
West Chester Square Medical Group
02.2003 - 02.2008
High School Diploma -
Blessed Sacrament St Gabriel High School
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