Frances Townsend
Boss Babes Lash and Beauty
Springhill,FL
11
years of professional experience
1
Language
Experienced bi-lingual salon professional with a background in customer service, client relations, and appointment scheduling. Skilled in building repeat business through attentive service, clear communication, and prompt problem-solving. Strong focus on client satisfaction, team support, and efficient salon flow.
Work History
Salon Manager
7 Years 10 Months- Supervised daily salon operations, ensuring smooth client flow and consistent service standards.
- Managed staff schedules, shift coverage, and workload distribution to support efficient appointments.
- Maintained general appointment calendar and set shift schedules.
- Monitored inventory levels and reordered retail and salon supplies to prevent shortages.
- Resolved client concerns professionally, protecting satisfaction and repeat business.
- Coordinated appointment books, cancellations, and booking adjustments to reduce scheduling conflicts.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
Hair Stylist
1 Year 3 Months- Consulted with clients to assess hair goals, texture, and style preferences
- Performed precision cuts, coloring, and styling services aligned with client requests
- Recommended treatments and retail products to support hair health and maintenance
- Maintained sanitation standards for tools, stations, and salon work areas
Hairstylist
1 Year 6 Months- Consulted clients to assess hair goals, scalp condition, and suitable services.
- Delivered precision cuts, coloring, and styling aligned with individual preferences.
- Recommended home-care products and maintenance routines to support lasting results.
- Maintained sanitized tools, stations, and work areas to uphold safety standards.
Education
Cosmetology - Cosmetology
Skills
Customer service
Employee development
Decision-making skills
Problem-solving skills
Client satisfaction
Salon safety and security
Scheduling
Client relations
Inventory controls
Recruitment and hiring
Appointment scheduling
Bilingual Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Salon Manager
Boss Babes Lash and Beauty
01.2019 - CurrentRead More
Hair Stylist
Beauty and the Beast
09.2017 - 12.2018Read More
Hairstylist
Salon 1322
03.2016 - 09.2017Read More
Seward Community College
Cosmetology from Cosmetology
Read More