Frances Vasquez
BRONX,NY
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in athenaOne, AdvancedMD, and Epic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Metro Vein Centers
12.2022 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Answered incoming calls, scheduled appointments and filed medical records.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Intern
Bronx Metro Healthcare Medical
03.2021 - 12.2021
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
Education
Certified Medical Office Specialist -
Manhattan School of Computer Technology
Brooklyn, NY12.2021
Skills
- Reception Management
- Interpreting physician orders
- Patient Intake
- Insurance verifying
- Medical terminology knowledge
- EMR
- Fluent in Spanish
Certification
BLS- Basic Life Support
Timeline
Patient Service Representative
Metro Vein Centers
12.2022 - Current
Intern
Bronx Metro Healthcare Medical
03.2021 - 12.2021
Certified Medical Office Specialist -
Manhattan School of Computer Technology
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