Summary
Overview
Work History
Education
Skills
Volunteer
Volunteer
Certification
Timeline
Generic

Francesca Conomy

Independence,OH

Summary

Highly-motivated professional with a desire to take on new challenges. Strong work ethic, highly adaptable, exceptional interpersonal and organizational skills. Adept at working independently and quickly mastering new skills. I possess active listening and effective communication skills; while respecting others points of view through engagement and interest.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Manager

LockKeepers Restaurant
Independence, OH
04.2017 - 03.2020
  • Established a dress code for hostesses that aligned with the restaurants atmosphere and culture
  • Prepared agenda and conducted meetings with staff to answer questions, resolve issues and keep employees informed of changes
  • Coordinated hostess schedules, workflows and daily assignments to leverage team strengths and support business objectives
  • Received responsibilities and tasks from manager allowing him more time to focus on administrative obligations
  • Collaborated with General Manager regarding social media/marketing strategies
  • Engaged in administrative activities, such as, conducting reports on various restaurant trends, competition and pricing
  • Encouraged staff members to provide input to increase customer satisfaction. Therefore, making them feel invested in the process
  • Trained front-of-house staff on restaurant policies, procedures, guest service techniques and communication skills to promote positive experiences
  • Verified completion of cleaning, maintenance, housekeeping and side-work from staff
  • Engaged bussers to utilize computers; therefore making table turnover more streamline and eliminating wait time for Diners
  • Promptly resolved occasional guest complaints and followed-up to verify restored satisfaction

Medical / Legal Office Assistant

John P. Conomy, Neurologist MD, JD
Beachwood, OH
01.2014 - 01.2019
  • Maintained professional ethics by respecting patient/client confidentiality
  • Assisted with the creation of PowerPoint presentations and lectures utilized worldwide
  • Filed charts, documents, and supplies
  • Maintained a clean and sanitary environment

Education

MBA - Masters of Business Administration

Cleveland State University
Cleveland, OH
12.2023

Bachelor of Business Administration - Business Management

Cleveland State University
Cleveland, OH
05.2022

Associate of Arts -

Cuyahoga Community College
Cleveland, OH
05.2020

High School Diploma -

Holy Name High School
Parma Heights, OH
05.2017

Skills

  • Conflict Resolution
  • Strong Organizational and Prioritizing Skills
  • Staff Training and Development
  • Complex Problem Solving
  • Public Speaking
  • Analytical Thinking
  • Proficient in Microsoft Office
  • Proficient in all Social Media platforms

Volunteer

201 Business Statistics, 202 Business Analytics Course (January 2021 - July 2021)

  • Designed, implemented and led weekly Zoom sessions aimed at improving students' performance in statistics
  • Averaged 20-30 students per session
  • Increased understanding and outcomes reported by students and professor
  • Invited by professor to lead sessions in the following semester

Volunteer

Cornerstone of Hope, Grieving Facility (December 2016 - December 2019)

  • Assisted with phone calls, filing, stocking donated items, and maintaining a clean environment
  • Assisted with organizing, setting up and clean-up after the conclusion of each event
  • Provided child care during the "adult only" support group
  • Collaborated with other volunteers to create a positive environment

Certification

  • Hootsuite Platform, 2021
  • Social Media Marketing, Hootsuite Platform, 2021
  • High-Impact Business Writing, University of California Irving, 2023

Timeline

Front Desk Manager

LockKeepers Restaurant
04.2017 - 03.2020

Medical / Legal Office Assistant

John P. Conomy, Neurologist MD, JD
01.2014 - 01.2019

MBA - Masters of Business Administration

Cleveland State University

Bachelor of Business Administration - Business Management

Cleveland State University

Associate of Arts -

Cuyahoga Community College

High School Diploma -

Holy Name High School

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Francesca Conomy