Francesca Daphnis
Indianapolis,IN
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Extended Stay America
Des Plaines, Chicago Illinois
09.2017 - 07.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Kept records of room availability and guest accounts, manually or using computers.
Education
High School Diploma -
Grand College Rene Descarte
Delmas Petion Ville Haiti06-2016
Skills
- Credit and cash payments
- Lobby oversight
- Information Protection
- Safety and security procedures
- Transportation information
- Automated telephone systems
Timeline
Front Desk Agent
Extended Stay America
09.2017 - 07.2024
High School Diploma -
Grand College Rene Descarte