Francesca Fanco
ALTO
Summary
Dynamic professional with a strong background in customer service and team motivation. Recognized for implementing effective food safety practices and training staff to meet service excellence. Prepared to leverage skills to enhance operational success and guest satisfaction.
Overview
5
5
years of professional experience
Work History
Shift Leader
Chick-fil-A
Cascade
02.2023 - Current
- I managed the kitchen during peak dayparts with or without a Director present.
- I work with both the Directors and the Team to ensure overall great Guest experience.
- I am responsible for the results as it pertians to CEM scores, including speed of serive, order accuracy, and Clean and safe enviorment.
- Managed labor costs for my respective day part.
Hostess, Busser, Kitchen Worker
Fricano's
Caledonia
12.2020 - 12.2022
- Greeted and seated guests promptly in a busy restaurant environment.
- Managed reservations and waitlists using the restaurant's booking system.
- Trained new host staff on seating procedures and customer service standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Monitored dining area for cleanliness and assisted with table setup.
- Prepared ingredients for daily menu items and special requests.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Prepared food items such as salads, entrees, sandwiches and desserts according to recipes.
Education
High School Diploma -
Caledonia High School
Caledonia, MI05-2025
Associate of Applied Science - Allied Health Science
Ferris State University
Big Rapids, MI04-2026
Skills
- Food safety practices
- Staff training
- Team leadership
- Conflict resolution
- Rules enforcement
- Customer service
- Multitasking abilities
- Team motivation
- Positive attitude
Timeline
Shift Leader
Chick-fil-A
02.2023 - Current
Hostess, Busser, Kitchen Worker
Fricano's
12.2020 - 12.2022
High School Diploma -
Caledonia High School
Associate of Applied Science - Allied Health Science
Ferris State University