Francesca Fortunato
Holtsville,NY
Summary
Dynamic and resourceful professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest satisfaction through effective communication and efficient multitasking. Recognized for training new staff and streamlining operations, ensuring a welcoming atmosphere and prompt service in high-volume settings. Customer service professional with substantial experience in delivering high-quality service in busy settings. Brings focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in maintaining hygiene standards and handling food orders with efficiency and accuracy.
Overview
3
3
years of professional experience
Work History
Head Hostess
Sonoma Grill
06.2022 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
Counter Server
Bagel Brothers
07.2024 - Current
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Restocked counter supplies, condiments, napkins and silverware.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
Server
On The Border
11.2024 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Health Sciences
Stony Brook University
Stony Brook, NY05-2027
High School Diploma -
Sachem East High School
Farmingville, NY06-2023
Skills
- Team player
- Effective communication
- Excellent work ethic
- Customer service
- Accuracy and efficiency
- Resourceful
Timeline
Server
On The Border
11.2024 - 03.2025
Counter Server
Bagel Brothers
07.2024 - Current
Head Hostess
Sonoma Grill
06.2022 - Current
Bachelor of Science - Health Sciences
Stony Brook University
High School Diploma -
Sachem East High School
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