Francesca Gonzales
Tujunga,CA
Summary
Knowledgeable Student, talented at learning quickly and adding value to any team. Solid academic achievement paired with demonstrated commitment and integrity. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
Certification
Work History
Crew Member
McDonald's
Glendale, CA
02.2023 - 08.2023
- Kept customer and food preparation areas clean and well-organized.
- Inspected orders to make sure they were accurate before handing them to customers.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed credit card payments and gave counter slips to customers for signatures.
- Restocked workstation with supplies and communicated out-of-stock items to management.
- Ensured compliance with health codes by adhering to hygiene standards during preparation of food items.
- Provided assistance with catering orders when needed.
- Welcomed customers, offering assistance to help find store items.
- Prepared and served hot or cold beverages.
- Ground beans for espresso shots according to individual customer specifications.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Eagle Rock High School
Los Angeles, CA06-2023
Skills
- Order Management
- Food Running
- Health Code Compliance
- Safe Food Handling
- Customer Engagement
- Customer Service
- Drive-Thru Operations
- Beverage Preparation
- Menu Memorization
- Cash Handling
- Workplace Efficiency
- Time Management
Affiliations
- Teaching
- Drawing
- Writing
Languages
English
Professional
Japanese
Elementary
Certification
- Drivers License (March 2023)
- Food Handlers (February 2023)
References
References available upon request.
Timeline
Crew Member
McDonald's
02.2023 - 08.2023
High School Diploma -
Eagle Rock High School
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