Francesca LaFata
Cycle City Corporation
Newport News,VA
1
Certification
29
years of professional experience
Customer service and accounts receivable professional with more than 26 years of progressive experience in customer relations, title processing, accounts receivable, inventory control, and business operations. Recognized for exceptional problem-solving, building lasting customer relationships, improving operational efficiency, and consistently delivering outstanding service. Known for integrity, reliability, adaptability, and a strong work ethic. Eager to contribute extensive experience, leadership, and financial accuracy to an organization committed to excellence.
Work History
Title Clerk/AR & Inventory Clerk
3 Years- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports, researched chargebacks and write-offs, and Prepared monthly statements for accounts receivable operations..
- Maintained current DMV title regulations knowledge for each state, and processed compliant paperwork, regardless of the states involved.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicle titles, through the Department of Motor Vehicles, as well as, personal watercraft titles through the Department of Wildlife Resources.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting, as well as provided detailed reports and analyses to management regarding receivables status.
- Coordinated and filed paperwork for transferring vehicle ownership titles from dealer to purchaser for new, used, and wholesale sales, ensuring compliance with regulatory standards.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Prepared monthly statements for accounts receivable operations.
- Provided detailed reports and analyses to management regarding receivables status.
- Assisted new vehicle owners to understand the title transfer process and steps required of owners to finish the process.
- Assisted new vehicle owners to understand the title transfer process and steps required of owners to finish the process.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Managed warehouse organization to maximize space and improve material accessibility.
- Analyzed stock discrepancies to identify causes and develop corrective actions.
- Facilitated regular audits to maintain compliance with company inventory standards.
- Managed the receipt, check-in, and stocking of merchandise to maintain inventory levels and store organization.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Managed complex title transactions, providing expert guidance to clients and staff.
Real Estate Leasing Agent
5 Months- Leased apartments at the highest effective rent level possible, while maintaining strong customer service, at a succession rate of 94%.
- Top 8 Finalist in the VAMA ACE awards for Rookie of the Year 2023 for exceptional customer service and excellence in property management.
- Processed tenant applications, verified references, and conducted credit checks to ensure qualified residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Developed and maintained strong relationships with clients, ensuring seamless communication throughout the leasing process.
- Coordinated property showings, showcasing features and benefits to prospective tenants effectively.
- Participated in ongoing professional development courses to remain up-to-date on industry standards and best practices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Assisted in marketing vacant units through targeted advertising campaigns and social media, increasing visibility and tenant interest.
- Used conflict resolution skills to quickly resolve issues among residents.
- Addressed resident complaints in a timely manner while ensuring compliance with all applicable laws and regulations.
- Responded promptly to emails, phone calls, letters, or other inquiries from existing or potential residents.
- Ensured that all safety regulations were met for each property before occupancy.
- Participated in offsite fairs and events in order to generate interest in the property.
- Processed applications for prospective tenants and conducted background checks.
- Assisted in coordinating move-in activities such as scheduling maintenance requests or providing access to the premises.
Delivery Driver/Warehouse Package Handler
3 Years 7 Months- Loaded, secured, and unloaded cargo in a timely manner while following safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Maintained up-to-date knowledge of warehouse procedures and policies related to shipping and receiving activities.
- Organized incoming orders by SKU number, size, color for easy identification during pick and pack process.
- Verified shipments against shipping documents and inspected condition of packages.
- Reported any safety hazards or unsafe working conditions to management team promptly.
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
General Manager
22 Years 2 Months- Supervised food preparation, production, and presentation to uphold quality standards and enhance guest satisfaction.
- Led a team of 28 employees in a fast-paced, high-volume restaurant, overseeing daily operations, staffing, inventory, budgeting, and customer satisfaction.
- Supervised dining room staff to maintain service levels and support guest needs.
- Maintained high cleanliness, organization, storage, and sanitation levels of food and beverage products to ensure quality and compliance that enhanced efficiency and reduced costs.
- Trained front-of-house staff on policies, guest service techniques, and effective communication skills.
- Coached team members on food safety, sanitation, and up-selling techniques to boost revenue.
- Reconciled daily transactions, balanced cash registers, and deposited earnings at the bank.
- Maintained vendor relationships to secure competitive pricing on supplies and improve inventory management.
- Created schedules and monitored payroll to remain within budget.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Built and maintained strong, long-term client relationships through exceptional customer service, proactive communication, and an unwavering commitment to customer satisfaction.
- Generated a new source of income by conceptualizing and executing a clothing line that enhanced the restaurant's brand identity and customer engagement.
- Managed the entire social media content calendar and executed daily posts for Facebook, Instagram, and TikTok, ensuring brand consistency and customer engagement.
- Spearheaded community engagement initiatives, organizing and executing successful fundraising events, such as: food drives for the local food bank, school supplies for needy children, donations for the local women's shelter, as well as, individual fundraisers for members of our community.
- Ensured health code compliance and developed comprehensive staff training programs to improve operational efficiency and elevate customer satisfaction.
Education
Associate of Arts - Business Administration
Skills
Title processing accuracy
Proficient in CRM systems
Compliance management
Client relationship management
Inventory analysis
Accounts receivable management
Analytical problem solving
Effective time management
Cross-functional teamwork
Workforce development
Meticulous attention to detail
Regulatory compliance knowledge
Effective interpersonal communication
Certification
- Certified Notary Public
- ServSafe Certified
- MVDB Sales License
Timeline
Title Clerk/AR & Inventory Clerk
Cycle City Corporation
08.2023 - CurrentRead More
Real Estate Leasing Agent
Drucker & Falk
03.2023 - 08.2023Read More
Delivery Driver/Warehouse Package Handler
UPS
08.2019 - 03.2023Read More
General Manager
Sal's Sicilian Pizza & Restaurant
06.1997 - 08.2019Read More
Rappahanock Community College
Associate of Arts from Business Administration
Read More