Francesca Percontino
Jersey City
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and client care within fast-paced environments. Expertise in conveying complex information clearly and delivering tailored solutions that significantly enhance customer satisfaction. Demonstrated ability to collaborate effectively with team members, ensuring a high-quality client experience while maintaining professionalism and efficiency. Committed to fostering positive relationships and driving results in every interaction.
Overview
5
5
years of professional experience
Work History
Sales Associate
Carlos Bakery
Hoboken, NJ
05.2025 - Current
- Deliver high-quality customer service by assisting guests with product selection and explaining bakery offerings in a clear and engaging manner.
- Develop strong product knowledge to recommend items that meet customer preferences and improve overall satisfaction.
- Assist with creating presentations and sales materials to support internal sales initiatives and promotional efforts.
- Track performance metrics and customer feedback to help evaluate sales progress and identify opportunities for improvement.
- Collaborate with team members to maintain an organized, efficient, and welcoming retail environment during high-volume periods.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability for popular baked goods.
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
Afterschool Teacher/Camp Counselor, Summer Sports
Step By Step School
Hoboken, NJ
06.2021 - 08.2024
- Developed engaging lesson plans aligning with curriculum standards to enhance student learning experiences.
- Implemented innovative teaching strategies to foster critical thinking and creativity among students.
- Assessed student progress through various evaluation methods, providing tailored feedback for improvement.
- Collaborated with colleagues to integrate interdisciplinary projects that promote collaborative learning.
- Organized extracurricular activities, encouraging student participation and development of social skills.
- Utilized technology tools to facilitate interactive lessons, enhancing student engagement and comprehension.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
Bachelor of Science - Health Sciences
Monmouth University
West Long Branch, NJ12.2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
Italian — Native / Bilingual
Leadership & Campus Involvement
- Chemistry Club — Monmouth University
- Participate in academic and professional activities that promote interest in chemistry and scientific research.
- Best Buddies Club — Monmouth University
- Support programs that promote inclusion and friendship opportunities for individuals with intellectual and developmental disabilities.
Timeline
Sales Associate
Carlos Bakery
05.2025 - Current
Afterschool Teacher/Camp Counselor, Summer Sports
Step By Step School
06.2021 - 08.2024
Bachelor of Science - Health Sciences
Monmouth University