Francesca Phelelos
Plainfield,IN
Summary
Proven expertise in customer service and time management, demonstrated at Bottleworks Hotel by efficiently managing the check-in process and maintaining a clean, welcoming front office. Skilled in cash handling and adept at creating positive first impressions, consistently delivering exceptional guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Bottleworks Hotel
09.2021 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Associate of Science - Registered Nurse
Ivy Tech Community College of Indiana
Indianapolis, IN09.2026
NURSING ASSISTANT - Nursing Assistance
Ready To Care LLC
Indianapolis, IN07.2024
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Team Collaboration
- Scheduling
- Verbal and written communication
- Appointment Scheduling
- Administrative Skills
- Oral and writing communication
Certification
- CNA - Certified Nurse Assistant
- CPCT/A - Patient Care Technician/Assistant
- CNA - Certified Nursing Assistant
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Bottleworks Hotel
09.2021 - 10.2023
Associate of Science - Registered Nurse
Ivy Tech Community College of Indiana
NURSING ASSISTANT - Nursing Assistance
Ready To Care LLC
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