Francesca Celidonio
Waretown
Summary
Accomplished Front Desk Receptionist with a proven track record at Dental Care, adept in customer service and problem-solving. Excelled in creating welcoming environments and efficiently managing high call volumes, significantly enhancing customer satisfaction. Skilled in data entry and adept at maintaining composure under pressure, showcasing exceptional attention to detail and time management abilities.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Dental Care
01.2017 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
Filaments Unlimited
01.2016 - 01.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Call Center Representative
Merrill Lynch
01.2014 - 01.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Jackson Memorial High School
Jackson, Nj2012
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
Timeline
Front Desk Receptionist
Dental Care
01.2017 - 01.2020
Front Desk Receptionist
Filaments Unlimited
01.2016 - 01.2017
Call Center Representative
Merrill Lynch
01.2014 - 01.2015
Jackson Memorial High School
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