Francesca Zambrana

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Created and maintained safe and secure work environments for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Trained new employees on proper protocols and customer service standards.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Made The parts for vending machine,

packed them in boxes and shipped them out

• Met customer needs through polite, friendly and attentive service.
• Cleaned and sanitized cashier workstation and scanning area.
• Helped customers complete purchases, locate items, and join reward programs.
• Trained new cashier team members in customer service and money handling processes.
• Removed trash, swept, and mopped floors for professional appearance.
• Worked with other associates to support cashiers and management needs.
• Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
• Answered questions about store policies and addressed customer concerns.
• Used POS system to enter orders, process payments and issue receipts.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Performed general housekeeping and cleaning tasks.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• made boxes
• put the books in boxes

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles