Francesca Angela Groover
Monroe,GA
Summary
Driven banking professional with track record of success in senior teller positions. Deep expertise in handling currency, financial transactions and recordkeeping. Accomplished in team training, leadership and motivation. Gifted in and dedicated to connecting with business customers to meet account needs focused on company growth. Excellent customer service skills, service oriented and quality focused with demonstrated success.
Overview
34
34
years of professional experience
Work History
Lead Bank Teller
Newton Federal Bank (Affinity Bank)
Covington, GA
04.2021 - Current
- Ensure the main office drive-thru location balances daily and serve as vault custodian, responsible for all assets in the vault, order and ship currency. Conduct audits on a daily, monthly, quarterly and yearly basis.
- Assisted in training new tellers on bank processes and procedures.
- Ensured compliance with all banking regulations and policies.
- Performed fraud detection duties by recognizing suspicious activity in customer accounts.
- Developed relationships with customers by providing exceptional service in a friendly manner.
- Kept teller window areas clean, organized and fully stocked.
- Earned reputation for good attendance, dedication and hard work.
- Provided guidance to other tellers when needed.
Use Car Buyer's Guide Stickers
My Own Small Business
Loganville, GA
10.1999 - 10.2022
- I inventoried all the used cars and trucks purchased by Loganville Ford, verified vehicle identification numbers, and made all the pre-owned window stickers and buyer's guides for the dealership.
- Earned reputation for good attendance and quality work.
- Recognized by management for providing exceptional customer service.
Store Manager
Brendale's
Covington, GA
03.2014 - 05.2021
- Reorganized sales, floor, changing product layout to optimize customer flow and improve product visibility.
- Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications.
- Updated store pricing, signage, and merchandising based on current promotions.
- Processed shipments and maintained stock shelf organization.
- Received deliveries and restocked inventory, checking merchandise into Quick Books.
- Counted cask drawers and made bank deposit.
- Maintained daily record of all transactions.
- Resolved customer complaints in a timely manner.
Customer Service Representative
Covington Police Department
Covington, GA
04.2016 - 03.2021
- Worked the front desk at the police department.
- Answered the telephone when citizens called directly to the department.
- Answered City Hall phones after hours and weekends.
- Dispatched other City departments to after-hour calls (gas, electric, streets, etc.)
- Monitored all GCIC/NCIC hits from other law enforcement agencies around Georgia and the U.S.
- Entered all citations into the computer that police officers wrote.
- Took payments from citizens for citations or police reports in person or via the phone.
- Responded on the police radio to officers when required.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Operations / Bookkeeping
Newton Federal Bank
Covington, GA
08.2012 - 07.2014
- Reconcilement of three branch bank locations, balanced ACH, commercial and mortgage loans and General Ledger.
- Conducted research analysis to assist customers with financial documentation.
- Responsible for completion of backroom operations to include FR2900 report, interest reports and checks, maturity notes, CD rates, debit card issues, auto transfers, payments, processing domestic and foreign wires, ordering currency, subpoenas, audits, and ATM maintenance.
- Ensured compliance with regulators and routinely assisted in all areas of the bank in addition to assisting customers via phone and in person.
- Coded data processing accounting entities, daily receipts and payments in accordance with all company protocols.
- Minimized financial discrepancies by accurately managing established bookkeeping and tax reporting procedures with zero errors.
Lead Bank Teller
Newton Federal Bank
Covington, GA
09.2010 - 08.2012
- Ensured the branch balanced daily.
- Served as vault custodian, responsible for all the assets in the vault, ordered and shipped currency, and performed ATM maintenance.
- Conducted audits on a daily, monthly, quarterly and yearly basis.
- Promoted teamwork and provided outstanding customer service.
- Received recognition for maintain cash ledgers with no outages.
- Assessed and identified issues and quickly resolved to restore functionality.
- Provided excellent service and attention to customers whether face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
President/CEO
Conyers Auto Detail, Inc.
Conyers, GA
10.2000 - 12.2008
- Responsible for all phases of running a business in automobile detailing, including accounts payable and receivables, bookkeeping and payroll.
- Ensured each client was completely satisfied.
- Managed 28 employees.
Business Development Center/Sales
Carey Paul Family Dealerships
Decatur, GA
09.1999 - 10.2000
- Traveled between Ford, Honda and Toyota dealerships to work with sales managers.
- Outside sales representative, internet sales, new and pre-owned sales.
- Worked in five surrounding counties to generate new business relationships.
Area Supervisor
Marshall's Distribution Center
Decatur, GA
06.1999 - 10.1999
- Supervised an area in the Distribution Center consisting of a staff of 50 or more employees.
- Monitored inventory to control shrinkage.
- Participated in new LUD concept.
- Ensured deadlines were completed in a productive and timely manner.
Senior Store Manager
Sara Lee Direct
Locust Grove, GA
06.1990 - 06.1999
- Managed retail outlet store which consisted of a staff of 20 personnel.
- Performed planning of store's financial budget, including accounting procedures.
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
- Resolved customer complaints in an efficient and professional manner.
- Ensured compliance with company policies and procedures regarding safety, security, cash handling.
- Trained new staff members on policies, procedures, product knowledge and selling techniques.
- Managed inventory control systems to ensure optimal stock levels at all times.
- Supervised security and loss prevention.
- Assisted in writing a Procedure Manual for our management team.
- Traveled around the United States to assist District Managers in all phases of the retail industry.
Education
Some College (No Degree) - Computer and Information Sciences
Clayton State University
Morrow, GASkills
- Goal Setting and Achievement
- Team Leadership Abilities
- Teller Support
- Stress Management Techniques
- Quality Control
- Inventory Control
- Business Development
- Excellent Customer Relations
References
References available upon request.
Timeline
Lead Bank Teller
Newton Federal Bank (Affinity Bank)
04.2021 - Current
Customer Service Representative
Covington Police Department
04.2016 - 03.2021
Store Manager
Brendale's
03.2014 - 05.2021
Operations / Bookkeeping
Newton Federal Bank
08.2012 - 07.2014
Lead Bank Teller
Newton Federal Bank
09.2010 - 08.2012
President/CEO
Conyers Auto Detail, Inc.
10.2000 - 12.2008
Use Car Buyer's Guide Stickers
My Own Small Business
10.1999 - 10.2022
Business Development Center/Sales
Carey Paul Family Dealerships
09.1999 - 10.2000
Area Supervisor
Marshall's Distribution Center
06.1999 - 10.1999
Senior Store Manager
Sara Lee Direct
06.1990 - 06.1999
Some College (No Degree) - Computer and Information Sciences
Clayton State University
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