Francesca Ngoma
Denver,Colorado
Summary
Established Sales Professional, gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through demonstrating product value, sharp communication skills and dedication to customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Executive
Reminder Media
09.2024 - Current
- High Volume Lead Gen and Account Communications for the organization
- Took clients through the entire sales cycle from lead gen, demonstrating value, close, and contract negotiations.
- Kept detailed records of daily activities through online CRM tool.
- Built diverse and consistent sales portfolio.
- Stayed current on company offerings and industry trends.
Account Manager
Kenco Group
10.2023 - 01.2024
- Developed and qualified business leads then built relationships that resulted in managing the accounts.
- Consulted with businesses to supply accurate product and service information.
- Built diverse and consistent sales portfolio.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Licensed Sales Agent
Tranzact
05.2022 - 01.2023
- Promoted company products and services using upselling and other sales strategies.
- Consistently Led Sales Org in sales and Call Volume
- Exceeded corporate quotas for monthly policy sales.
Licensed Sales Agent
Dialog Direct
05.2018 - 01.2020
- Upsold additional products and services by providing information and answering customer questions relating to insurance coverage, rates, and billing.
- Exceeded Sales Quota and Call Volume across the Sales Organization
- Trained New Sales individuals in obtaining the necessary certifications to become a licensed agent.
Residential and B2B Agent
Team Sellor's Agency
12.2017 - 06.2018
- Identified potential clients by networking, cold calling, and lead generation; evaluated client needs; presented multiple insurance options to best meet those needs; and handled all client questions and requests.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Managed scheduled meetings with businesses to maintain satisfaction of clients and facilitate smooth purchases.
Education
Associate of Arts - Entrepreneurship And Small Business Management
Tarrant County College
Fort Worth, Texas05.2022
Skills
- CRM Software
- Business Development
- Revenue Generation
- Professional relationships
- Sales generating
- Pipeline Management
- Customer Service
- Contract Negotiation
- Account Management
- Lead Generation and Qualifying
Certification
Life and Health Insurance License Texas department of Insurance
Hobbies
Acting, Fitness and Wellness, Hiking, Reading, Content Creating, Cooking, Writing
Languages
Lingala
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Software
Microsoft Office Suite
Salesforce
CRM Tools
Timeline
Account Executive
Reminder Media
09.2024 - Current
Account Manager
Kenco Group
10.2023 - 01.2024
Licensed Sales Agent
Tranzact
05.2022 - 01.2023
Licensed Sales Agent
Dialog Direct
05.2018 - 01.2020
Residential and B2B Agent
Team Sellor's Agency
12.2017 - 06.2018
Associate of Arts - Entrepreneurship And Small Business Management
Tarrant County College
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