Francessa Hart
Macon,GA
Summary
Proactive professional looking to obtain a position that utilizes my excellent skills and attention to detail, as well as my strong ability to work independently, to contribute to the success of a company.
Overview
13
13
years of professional experience
Work History
Scheduling Coordinator
Bolingreen
Macon, GA
04.2024 - Current
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
PCA
Coliseum Medical Center
Macon, GA
11.2022 - 03.2024
- Provided emotional support to patients and families during difficult times.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
Senior Supervisor
Coliseum Medical Center
Macon, GA
08.2018 - 10.2022
- Established work schedules, assigned tasks, and monitored staff productivity.
- Identified areas for process improvement within the department.
- Coordinated with other departments to ensure completion of projects on time and within budget constraints.
- Managed disciplinary actions when necessary while maintaining fairness.
- Implemented strategies to improve efficiency within the department.
Supervisor
Krispy Kreme
Macon
05.2012 - 12.2017
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Created new strategies for improving customer service standards within the organization.
- Directed and supervised team of 15 employees in daily operations.
Education
Diploma - College Prep
Southwest High school
05.2009
Skills
- CUSTOMER SERVICE
- TEAM PLAYER
- ATTENTION TO DETAIL
- REPORT GENERATION
- CONFIDENTIALITY
- COMMUNICATION SKILL
- PATIENT CARE
- HEALTH MONTORING
- EMOTIONAL SUPPORT
- COMPASSIONATE CARE
- CARE PLAN IMPLEMENTATION
Timeline
Scheduling Coordinator
Bolingreen
04.2024 - Current
PCA
Coliseum Medical Center
11.2022 - 03.2024
Senior Supervisor
Coliseum Medical Center
08.2018 - 10.2022
Supervisor
Krispy Kreme
05.2012 - 12.2017
Diploma - College Prep
Southwest High school