Francessca Demora
Server Shift Leader
Sanford,FL
Summary
- Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines.
- Always prompt and ready to work, help team and exceed guest expectations. Hard-working, high energy server with passion for customer satisfaction. Over 4 years in food service industry. Known for great reliability and attention to detail.
- Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Server
Colorado's Steak House
Sanford, FL
03.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained over 30 menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Shift Leader
Carabba's Italian Grill
Winter Springs, Florida
04.2017 - 01.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Effectively supervised staff of 5-10 personnel by implementing company policies, protocols, work rules and disciplinary action.
Education
Bachelor of Science - Health Sciences
Seminole State College of Florida
Sanford, FL12.2022
Associate of Arts - Health Sciences
Seminole State College of Florida
Sanford, FL01.2020
Skills
- High-Volume Dining
- Order Accuracy and Delivery
- Customer Service and Rapport
- Team Player
- Warm and Friendly
- Maintaining Clean Work Areas
- Passion for Health and Fitness
- Transactions and Cash Handling
Timeline
Server
Colorado's Steak House
03.2020 - Current
Shift Leader
Carabba's Italian Grill
04.2017 - 01.2020
Bachelor of Science - Health Sciences
Seminole State College of Florida
Associate of Arts - Health Sciences
Seminole State College of Florida
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