Franchell Gates
Edmond
Summary
Results-driven office coordinator with extensive experience in managing daily operations and streamlining administrative tasks. Recognized for strong communication skills and attention to detail, contributing to enhanced team efficiency and successful event execution. Well-organized administrative professional experienced in office support. Effectively coordinate documents, records, and resources to maintain smooth daily operations. Organized and efficient Office Coordinator known for high productivity and task completion. Specialize in administrative support, workflow coordination, and time management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team cohesion.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Coordinator
Red's Health and Wellness
Edmond
06.2025 - Current
- Efficiently managed incoming communications, including phone calls and emails.
- Coordinated daily office operations while maintaining organized filing systems.
- Collaborated with team members to enhance administrative task efficiency.
- Created and upheld both paper and electronic filing systems.
- Regularly updated contact information lists in compliance with company policy.
- Processed invoices and coded documents according to established procedure standards.
Event Operation Specialist
Epic Charter Schools
Oklahoma City
10.2022 - 06.2025
- Managed catering services, audio-visual services, and housekeeping for seamless event execution.
- Organized promotional events to boost brand awareness and customer engagement.
- Communicated with venues and vendors to achieve event goals and deadlines.
- Maintained adherence to optimal budgeting, project management, scheduling, and reporting practices.
- Facilitated data entry and management through specialized software systems.
- Coordinated logistics, including vendor management and venue selection for successful events.
- Conducted thorough evaluations of event feedback to improve future planning strategies.
- Documented discussions during team meetings to support ongoing collaboration.
Customer Service Specialist
Epic Charter Schools
Oklahoma City
05.2019 - 10.2022
- Resolved family inquiries and complaints, ensuring satisfaction levels remained high.
- Collaborated with team members to refine customer service protocols for enhanced efficiency.
- Maintained accurate records of family interactions and transactions for seamless follow-up.
- Educated customers on product features and services, increasing awareness and usage.
- Identified service improvements and challenges by actively participating in team meetings.
- Demonstrated professionalism in family interactions through phone and email communication.
- Consistently met performance benchmarks by effectively addressing family concerns.
Accounts Payable Clerk
Mathis Brothers
Oklahoma City
02.2019 - 05.2019
- Processed vendor invoices accurately and timely for payment approval.
- Maintained accurate records of accounts payable transactions in accounting software.
- Reconciled vendor statements to ensure compliance with payment terms.
- Communicated with vendors regarding payment inquiries and discrepancies.
- Assisted in preparing monthly financial reports related to accounts payable activities.
- Collaborated with other departments to resolve invoice issues efficiently.
Contract Acquisition Agent
Oklahoma Department Of Corrections
Oklahoma City
06.2018 - 01.2019
- Oversaw supplier relationships, ensuring timely procurement of essential materials.
- Coordinated accurate purchase orders and tracked delivery schedules effectively.
- Conducted negotiations with suppliers to achieve advantageous terms and conditions.
- Evaluated potential suppliers, processing orders through competitive bids and new contracts.
- Updated critical supplier information, including payment terms and performance metrics.
- Drafted Requests for Proposals to attract competitive vendor bids.
- Maintained organized records of purchases, pricing, and other vital data.
- Reviewed requisition orders for precise terminology and specifications compliance.
Scheduler/Pre Registration
Mercy Hospital Oklahoma City
Oklahoma City
05.2017 - 06.2018
- Streamlined daily scheduling for medical staff and patient appointments, enhancing operational efficiency.
- Oversaw resource allocation within operating rooms and treatment areas to optimize use.
- Collaborated with departments to address and resolve scheduling conflicts effectively.
- Promptly communicated any schedule changes across the organization when needed.
- Conducted thorough reviews of patient medication histories for accuracy.
- Managed pre-registration processes for new patients, ensuring swift onboarding.
- Educated patients on medication protocols and potential side effects comprehensively.
- Maintained accurate documentation of patient information in electronic health record systems.
Data Capture Associate
American Cancer Society, ACS
Oklahoma City
10.2013 - 04.2017
- Facilitated planning of fundraising events aimed at supporting cancer research initiatives.
- Collaborated with team members to improve strategies for volunteer recruitment.
- Coordinated setup, rollover, and updates of events using Convio, Siebel, Event Management Tool, and Cancer Resource Connection.
- Researched and resolved error files from Lawson and Siebel to enhance data export accuracy.
- Handled diverse data entry tasks involving donations, event forms, and patient information.
Education
Bachelor of Arts - Sociology Human Services
University of Central Oklahoma
Edmond, OK12-2008
Skills
- Office management and administrative support
- Schedule coordination and event planning
- Data entry and filing systems
- Invoice processing and mail handling
- Team collaboration and conflict resolution
- Attention to detail and problem solving
- Effective communication and customer service
- Production leadership
Certification
- Procurement Officers Certification
Affiliations
- President of COEEC
Timeline
Office Coordinator
Red's Health and Wellness
06.2025 - Current
Event Operation Specialist
Epic Charter Schools
10.2022 - 06.2025
Customer Service Specialist
Epic Charter Schools
05.2019 - 10.2022
Accounts Payable Clerk
Mathis Brothers
02.2019 - 05.2019
Contract Acquisition Agent
Oklahoma Department Of Corrections
06.2018 - 01.2019
Scheduler/Pre Registration
Mercy Hospital Oklahoma City
05.2017 - 06.2018
Data Capture Associate
American Cancer Society, ACS
10.2013 - 04.2017
Bachelor of Arts - Sociology Human Services
University of Central Oklahoma