Jessica Rivera Leger
Fitchburg,MA
Summary
Detail-oriented Office Coordinator with 2 years of experience in medical scheduling and administrative support. Streamlined appointment logistics to enhance patient services and trained staff to optimize operations during peak periods. Focused on improving patient experiences and maintaining efficient office workflows in a healthcare environment.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Office Coordinator
Fallon Summit Eldercare
Leominster, MA
09.2024 - Current
- Serve as the primary point of contact for participants, caregivers, visitors, and healthcare providers, delivering exceptional customer service in a fast-paced healthcare environment.
- Managed high-volume inbound calls, triaged inquiries, relayed critical information, and directed communications to appropriate clinical and administrative staff to enhance service delivery.
- Schedule and coordinate medical appointments, specialty consultations, intake assessments, transportation arrangements, and the collection of medical records from external providers.
- Coordinate participant transportation services, communicating schedule changes to vendors and internal departments to ensure continuity of care.
- Coordinated participant transportation services and communicated schedule changes to vendors and internal departments, ensuring seamless continuity of care.
- Process incoming mail, electronic correspondence, and e-faxes, ensuring timely distribution and documentation of sensitive healthcare information.
- Prepare professional correspondence, memorandums, reports, and administrative documentation in support of clinical and operational teams.
- Process and enter insurance authorizations and referrals using QNXT to facilitate timely access to healthcare services.
- Collaborated with interdisciplinary teams, providers, supervisors, and external partners to support effective patient care coordination and optimize healthcare operations.
Online Grocery Pickup
Walmart
Leominster, MA
09.2021 - Current
- Processed customer online orders efficiently.
- Dispensed online orders to customers and delivery drivers promptly.
- Conducted quality checks on all items before dispensing.
- Shop online orders for customers.
Administrative Assistant/Customer Service
Kohls
Leominster, MA
11.2015 - 09.2021
- Greeted guests and associates, assisting in a friendly, courteous manner while efficiently adhering to 'Yes We Can' policy
- Resolving customers' questions and requests
- Maintaining records and files, answering phones, receiving, sorting, and distributing mail, and arranging schedules
- Identified and communicated merchandising and sales floor operational opportunities to leadership for improved performance
- Assisted with various tasks to support team operations. Examples may include, but are not limited to: assisting with price change events, acting
- Served as backup cashier, handling transactions and providing customer service.
- Identifies and communicates merchandising and sales floor operational opportunities to Leadership
- Maintained records and files, answered phones, sorted and distributed mail, and arranged schedules to support office operations
- Performs other duties as assigned. Examples may include, but are not limited to: assisting with price change events, acting
Patient Services Representative
Acton Medical Associates, PC
Acton, MA
01.2006 - 01.2010
- Scheduled and processed patient appointments.
- Processed patient referrals.
- Processed payments for patient appointments, contributing to efficient revenue cycle management.
- Training other employees on system operations
- Operated switchboard to connect calls efficiently.
- Assisted with office tasks during staff absences.
- Supervised administrative staff during annual Flu Clinics
- Provide additional coverage as a member of the emergency snow team
Customer Service Representative
Kmart
Acton, MA
01.2004 - 01.2006
- Monitored customer traffic to identify service needs.
- Executed cash register operations swiftly and accurately.
- Maintained comprehensive knowledge of store layout and merchandise.
- Applied suggestive selling techniques to enhance add-on sales.
Education
High school or equivalent -
Acton Boxborough High School
Acton, MA09-1999
Skills
- Medical Office Experience
- Billing processes
- Appointment scheduling
- Medical Terminology
- Medical Receptionist
- Maintaining patient confidentiality
- Administrative Experience
- Organizational skills
- Proficient with Microsoft Office, Word and Excel
- Faxing
- Office equipment management
- Supervising
- Teamwork
- Decision making
- Time management
- Communication skills
- Patient engagement
- Customer complaint resolution
- Administrative support
- NextGen proficiency
- QNXT proficiency
Certification
Driver's License
Additional information
OFFICE SKILLS
Personal Information
Driving License: Driver's License
Timeline
Office Coordinator
Fallon Summit Eldercare
09.2024 - Current
Online Grocery Pickup
Walmart
09.2021 - Current
Administrative Assistant/Customer Service
Kohls
11.2015 - 09.2021
Patient Services Representative
Acton Medical Associates, PC
01.2006 - 01.2010
Customer Service Representative
Kmart
01.2004 - 01.2006
High school or equivalent -
Acton Boxborough High School