Franchesca Reinoso
New York,NY
Summary
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
9
9
years of professional experience
Work History
Cashier
7072 meat produce
New York, New York
06.2019 - 06.2024
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Adhered to safety protocols such as bagging groceries properly to prevent breakage or damage.
- Conducted price checks for customers quickly and accurately to provide an excellent shopping experience.
- Ensured shelves were stocked with merchandise throughout the day and assisted with restocking activities as needed.
- Assisted customers with locating items in the store and provided product information when necessary.
- Organized promotional displays within the store to maximize visibility of featured products.
Front Desk Receptionist
State Farm
New York , NY
12.2015 - 04.2019
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Customer Service Representative
Empire State Building Company
New York , New York
07.2015 - 12.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
GED -
Juan Pablo Duarte
Dominican Republic Skills
- Cash Handling
- POS Systems
- Drawer balancing
- Product Recommendations
- Customer Service
- Organizational abilities
- Written and verbal communication
Timeline
Cashier
7072 meat produce
06.2019 - 06.2024
Front Desk Receptionist
State Farm
12.2015 - 04.2019
Customer Service Representative
Empire State Building Company
07.2015 - 12.2015
GED -
Juan Pablo Duarte