Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Franchesca Victoria

Franchesca Victoria

Brooklyn,NY

Summary

High-energy costumer services skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Motivated professional offering graphic design in content creator. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Server

Paperfish
Miami, FL
01.2023 - 05.2024
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Prepared checks, itemizing total meal costs and taxes.

Retail Sales Associate

TRUE CLOTHING
Miami, FL
01.2022 - 11.2022
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Created price tags and merchandise signs for new items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Assessed customer product needs and interests in order to best recommend suitable items.

Retail Sales Associate Cashier

undergold
Medellin, Medellin
01.2020 - 12.2021
  • Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
  • Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
  • Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.

Education

Some College (No Degree) - Graphic Design

Colegiatura Colombia
Colombia

GED -

UDEMY
Online

Skills

  • Supply Restocking
  • Table Bussing
  • Food Delivery
  • Food inspection
  • Guest Engagement
  • Table Setting
  • Sales Techniques
  • Guest Relations Management
  • Effective customer upselling

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Server

Paperfish
01.2023 - 05.2024

Retail Sales Associate

TRUE CLOTHING
01.2022 - 11.2022

Retail Sales Associate Cashier

undergold
01.2020 - 12.2021

Some College (No Degree) - Graphic Design

Colegiatura Colombia

GED -

UDEMY
Franchesca Victoria