Francheska Greene
Houston,TX
Summary
Highly motivated, detail-oriented professional, with over 20 years of experience in entertainment, marketing, administration and customer service. Solid team player with an outgoing, positive demeanor and exceptional organizational skills. Confident, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Forward-thinking and resourceful with good leadership, problem-solving and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
WINE.COM
HOUSTON, TX
02.2020 - Current
- Assist customers with order placement, status updates, order modifications and delivery and product issues via Zendesk, Microsoft Office and internal tools.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Vice President of A&R Administration
MUSIC WORLD ENTERTAINMENT
HOUSTON, TX
01.2017 - 01.2020
- Managed Music World catalog royalties and licensing administration, and assisted CEO (former manager of Beyoncé/Destiny’s Child) with upcoming projects.
- Provided metadata of 3500+ music catalog to Digital Service Providers (DSPs) and monitored streams and downloads.
- Administered producer and composer production credits to publishing company and performance organizations (PROs), and managed recording budgets.
Trend Marketing Director
CHARMING CHARLIE
HOUSTON, TX
02.2014 - 01.2016
- Assisted Vice President/Executive Director with seasonal collections, and color and trend forecasting.
- Worked with sales and marketing managers to develop strategies and campaigns to build brand awareness.
- Collaborated with executives to develop and manage marketing budgets.
Administrative Assistant
WINE.COM
HOUSTON, TX
12.2010 - 01.2014
- Printed orders and confirmed deliveries for departure.
- Generated reports and typed correspondence.
- Interacted with vendors to receive orders, direct activities and communicate instructions.
Education
Bachelor of Arts - English
Howard University
05.1995
Skills
- Detail-Oriented
- Excellent Communication
- Flexible and Adaptable
- Research and Development
- Marketing and Advertising
- Product Promotion
- Customer Relations
- Brand Development
- Strategic Planning
- Coordinating Events
- Strong Analytical and Problem Solving Skills
Timeline
Customer Service Manager
WINE.COM
02.2020 - Current
Vice President of A&R Administration
MUSIC WORLD ENTERTAINMENT
01.2017 - 01.2020
Trend Marketing Director
CHARMING CHARLIE
02.2014 - 01.2016
Administrative Assistant
WINE.COM
12.2010 - 01.2014
Bachelor of Arts - English
Howard University
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