Overview
Work History
Education
Skills
Certification
Personal Information
Timeline

Francheska Vazquez

Casselberry,FL

Overview

10
10
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

Sterling Medical
12.2023 - Current
  • Scheduling surgical procedures, working closely with department authorizations, performing a variety of other administrative duties in support of patient services, providing back-up support for other administrative staff, interfacing with attorneys and patients via phone and in person, and other administrative duties as assigned by supervisor.

Customer Service Associate

Conduent
10.2020 - 01.2021
  • Ability to navigate through multiple computer applications with speed and accuracy, work with customers to resolve inquiries, provide troubleshooting assistance to customers, accept and implement coaching and feedback to achieve individual and team performance goals, maintain a high level of world class customer service/professionalism, and recommend products that best suit the customer.

Patient Care Coordinator

Advent Health Medical Group Urology of Altamonte
09.2016 - 12.2019
  • Provide continuous and well-rounded care to surgical and non-surgical patients, educate the patient and/or family on pre-operative surgery, schedule surgical procedures and pre-admission testing, serve as a liaison between the patient and practice support staff, collect insurance information while maintaining confidentiality, and schedule and coordinate doctor referrals.

Physician Billing Customer Service Associate

Sentara Medical Group
12.2019 - 08.2020
  • Collecting payments on account balance, insurance verification, resubmitting claims to insurance companies, setting up payment plans, providing assistance with billing inquiries, maintaining accurate patient registration information, and mailing itemized statements and payment receipts.

Front Desk and Referral Coordinator

Advanced Orthopedics and Pain Management
12.2014 - 09.2016
  • Responsible for checking patients in and out in a timely manner, confirming appointments and obtaining patient hospital/legal records, collecting and verifying patient insurance information while maintaining confidentiality, scheduling and coordinating doctor referrals, and monitoring patient vitals and blood pressure when assisting.

Education

Home Health Aide and Certified Nursing Assistant -

Florida Healthcare Academy, Orlando, FL
01.2014

Bachelor of Science in Occupational Therapy -

Keiser University, Orlando, FL
01.2010

Associate of Science in Medical Assistant -

Americare School of Nursing, Fern Park, FL
01.2008

Skills

  • Fluent in Spanish
  • Knowledge of ICD 10 and CPT codes
  • CPR and EKG trained
  • ICD-9
  • Medical Terminology
  • Medical
  • Medical Office Experience
  • Medical Records
  • Insurance Verification
  • EMR Systems
  • HIPAA
  • Epic
  • Medical Coding
  • Strong Work Ethic
  • Verbal and written communication
  • Patient
  • Microsoft Office

Certification

  • CNA
  • Medical Coding Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Scheduling Coordinator - Sterling Medical
12.2023 - Current
Customer Service Associate - Conduent
10.2020 - 01.2021
Physician Billing Customer Service Associate - Sentara Medical Group
12.2019 - 08.2020
Patient Care Coordinator - Advent Health Medical Group Urology of Altamonte
09.2016 - 12.2019
Front Desk and Referral Coordinator - Advanced Orthopedics and Pain Management
12.2014 - 09.2016
Florida Healthcare Academy - Home Health Aide and Certified Nursing Assistant,
Keiser University - Bachelor of Science in Occupational Therapy,
Americare School of Nursing - Associate of Science in Medical Assistant,

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Francheska Vazquez