Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Francia Rosales

North Las Vegas,Nevada

Summary

Dependable retail sales professional with 18+ experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

33
33
years of professional experience

Work History

Security Lost and Found Clerk

Paris Hotel And Casino
11.2018 - 03.2024
  • Log, sort, store and return L&F items to owners
  • Attempt to locate owner after identifying identity
  • Interacted with customers by phone, email, or in-person to provide information.
  • Prepare L&F items for shipping
  • Pull, sort, box and ship items for charity
  • Basic knwledge of computer software
  • Sorting and Filing Documents
  • Coordinate pick-up items L&F from Security Office, Housekeeping Dept. and hotel floors
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Monitored office supplies and made arrangements for restocking of low-stock items.

Retail Sales Associate

Paris Hotel And Casino
08.2014 - 11.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Operating cash register, credit cards sales, room charges, discounts, store comps
  • Manage inventory control

Front Desk Agent

Aria Hotel And Casino
10.2009 - 12.2009
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Retail Sales Associate

Luxor Hotel And Casino
05.1995 - 10.2009
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Assisted during inventory
  • Operated register by cash trabsactions, credit cards, room charges, store comps, discounts, returns etc.

Retail Sales Associate

Pic N Save
02.1991 - 04.1993
  • Greeted customers and helped with product questions, selections, and purchases.
  • Operated cash register
  • Sorting Merchandise
  • Stocking and straightening shelves
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Trained and supervised new employees to use selling strategies and apply best practices.

Education

High School Diploma -

Holy Family Academy
Angeles City, Philippines
03.1987

Skills

  • Customer Service
  • Bilingual
  • Telephone Etiquette
  • Mail Processing
  • Cash Handling
  • Attention to Detail
  • Record Sorting and Filing
  • Staff Training
  • Data Entry and 10-Key
  • Operate Register
  • Fast Learner
  • team Player

Accomplishments

2017-Role Model Employee- Paris Hotel


1998 and 2008- Employee of the Month- Luxor Hotel


1992- Promoted to Supervisor- pic N Save

Languages

Tagalog
Native or Bilingual

Timeline

Security Lost and Found Clerk

Paris Hotel And Casino
11.2018 - 03.2024

Retail Sales Associate

Paris Hotel And Casino
08.2014 - 11.2018

Front Desk Agent

Aria Hotel And Casino
10.2009 - 12.2009

Retail Sales Associate

Luxor Hotel And Casino
05.1995 - 10.2009

Retail Sales Associate

Pic N Save
02.1991 - 04.1993

High School Diploma -

Holy Family Academy
Francia Rosales