Francia Rosales
North Las Vegas,Nevada
Summary
Dependable retail sales professional with 18+ experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
33
33
years of professional experience
Work History
Security Lost and Found Clerk
Paris Hotel And Casino
3655 S. Las Vegas Blvd. Las Vegas NV. 89109
11.2018 - 03.2024
- Log, sort, store and return L&F items to owners
- Attempt to locate owner after identifying identity
- Interacted with customers by phone, email, or in-person to provide information.
- Prepare L&F items for shipping
- Pull, sort, box and ship items for charity
- Basic knwledge of computer software
- Sorting and Filing Documents
- Coordinate pick-up items L&F from Security Office, Housekeeping Dept. and hotel floors
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Retail Sales Associate
Paris Hotel And Casino
3655 S. Las Vegas Blvd. Las Vegas, NV. 89109
08.2014 - 11.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Operating cash register, credit cards sales, room charges, discounts, store comps
- Manage inventory control
Front Desk Agent
Aria Hotel And Casino
3730 S. Las Vegas Blvd. Las Vegas, NV. 89158
10.2009 - 12.2009
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Retail Sales Associate
Luxor Hotel And Casino
3900 S. Las Vegas Blvd. Las Vegas NV. 89119
05.1995 - 10.2009
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Assisted during inventory
- Operated register by cash trabsactions, credit cards, room charges, store comps, discounts, returns etc.
Retail Sales Associate
Pic N Save
Moreno Valley, CA
02.1991 - 04.1993
- Greeted customers and helped with product questions, selections, and purchases.
- Operated cash register
- Sorting Merchandise
- Stocking and straightening shelves
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
High School Diploma -
Holy Family Academy
Angeles City, Philippines03.1987
Skills
- Customer Service
- Bilingual
- Telephone Etiquette
- Mail Processing
- Cash Handling
- Attention to Detail
- Record Sorting and Filing
- Staff Training
- Data Entry and 10-Key
- Operate Register
- Fast Learner
- team Player
Accomplishments
2017-Role Model Employee- Paris Hotel
1998 and 2008- Employee of the Month- Luxor Hotel
1992- Promoted to Supervisor- pic N Save
Languages
Tagalog
Native or Bilingual
Timeline
Security Lost and Found Clerk
Paris Hotel And Casino
11.2018 - 03.2024
Retail Sales Associate
Paris Hotel And Casino
08.2014 - 11.2018
Front Desk Agent
Aria Hotel And Casino
10.2009 - 12.2009
Retail Sales Associate
Luxor Hotel And Casino
05.1995 - 10.2009
Retail Sales Associate
Pic N Save
02.1991 - 04.1993
High School Diploma -
Holy Family Academy