Franciele Braga
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Strategic Planning and Client Support Specialist
Ez Car Registration Services
07.2023 - Current
- Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
- Boosted customer retention rates through effective problem-solving and prompt communication.
- Streamlined the support process by developing and implementing new procedures for more efficient case management.
- Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
- Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
Sales With Client Assistance Focus
One Move
09.2019 - 05.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, ensuring a positive experience for all clients.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Collaborated with team members to achieve monthly sales targets and improve overall team performance.
- Provided after-sales support to ensure customer satisfaction, fostering repeat business opportunities.
- Collaborated with marketing department on promotional campaigns targeting specific demographics or industries for increased lead generation efforts.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
Cultural Exchange Program
AuPair Care
01.2016 - 01.2018
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
Education
Bachelor of Science - Psychology
Universidade Paulista
Brazil12.2015
Skills
- Client Relationship Building
- Decision-making abilities
- Time management
- Organizational skills
- Adaptability and flexibility
- Training and development
- Interpersonal skills
- Problem-solving abilities
- Attention to detail
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Strategic Planning and Client Support Specialist
Ez Car Registration Services
07.2023 - Current
Sales With Client Assistance Focus
One Move
09.2019 - 05.2023
Cultural Exchange Program
AuPair Care
01.2016 - 01.2018
Bachelor of Science - Psychology
Universidade Paulista
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