Francine Bachmann
Buffalo,NY
Summary
Dynamic and results-driven Lead Pharmacy Technician at CVS Health Corporation with expertise in medication dispensing and inventory management. Proven ability to enhance pharmacy workflow and foster teamwork, ensuring compliance with FDA and HIPAA regulations. Recognized for resolving complex issues and maintaining exceptional customer service in high-pressure environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS HEALTH CORPORATION
11.2016 - Current
- Supervised 8 pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
Cafeteria Manager
Buffalo Board Of Education
03.2011 - 06.2016
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Used aloha to analyze daily financial statements, balance statements and reimbursable meals.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Ensured compliance with health and safety regulations, maintaining clean and safe dining environment for both customers and staff.
Education
Associate Of Arts - Science
Erie Community College
Buffalo, NY06.1997
Skills
- Medication dispensing
- Inventory management
- Patient record maintenance
- Pharmacy workflow optimization
- Third-party billing
- Customer service
- Staff supervision
- Problem solving
- Effective communication
- Prescription processing
- FDA and HIPAA compliance
- Pharmacy operations
Certification
- First Aid/CPR/AED Instructor Certification – Red Cross.
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Lead Pharmacy Technician
CVS HEALTH CORPORATION
11.2016 - Current
Cafeteria Manager
Buffalo Board Of Education
03.2011 - 06.2016
Associate Of Arts - Science
Erie Community College
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