Summary
Overview
Work History
Education
Skills
Timeline
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Francine Fountain

Atlanta,GA

Summary

Warm and friendly individual, Enjoys helping customers problem-solve with eminent resolutions. Enjoys working closely with team members to deliver a positive guest experience. Experienced customer care professional in busy and successful settings.

Overview

21
21
years of professional experience

Work History

Front Desk Representative

Hampton Inn & Suites By Hilton
Atlanta , GA
04.2014 - 05.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Collected room deposits, fees and payments.

Account Specialist

Advance American Funding
Pensacola , FL
01.2005 - 01.2013
  • Trained new hires, during eight-week curriculum with emphasis on fundamentals of policy and procedures.
  • Prospected for new customers in target areas or demographics to bring in new business.
  • Set up new customer accounts and update existing profiles with the latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Motivated team members to meet and exceed sales targets.
  • Reviewed account activity to assess thefinancial status and evaluate discrepancies.

Call Center Agent

West Corporation
Pensacola, FL
01.1999 - 10.2003
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Education

GED -

Atlanta Technical College
Atlanta, GA
05.2022

Skills

  • Office management
  • Conflict and issue documentation
  • Training and mentoring
  • Guest Services
  • Knowledge of Payments &loan Programs
  • Multi-Line Phone Systems
  • Recordkeeping
  • Data Entry
  • Collections

Timeline

Front Desk Representative

Hampton Inn & Suites By Hilton
04.2014 - 05.2022

Account Specialist

Advance American Funding
01.2005 - 01.2013

Call Center Agent

West Corporation
01.1999 - 10.2003

GED -

Atlanta Technical College

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Francine Fountain