Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenikia Gray

Patterson,CA

Summary

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

6
6
years of professional experience

Work History

Front Desk Representative

Club Pilates
10.2021 - 05.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.

Sales Associate/Front Desk Associate

Massage Envy Spa
12.2019 - 05.2021
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service

Sales Representative

Tmoblie
09.2018 - 12.2019
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.

Beauty Consultant Sales Representative

Sephora
02.2017 - 09.2018
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Associate of Arts - Communications

Evergreen Valley College
San Jose, CA
06.2015

Skills

  • Verifying Reservations
  • Office Management
  • Customer Accounts Management
  • Safety and Security Procedures
  • Ability to multi-task, while being attentive to patients and remaining flexible to the needs of the business Ability to work as part of a team and take initiative independent of direct supervision

Timeline

Front Desk Representative

Club Pilates
10.2021 - 05.2023

Sales Associate/Front Desk Associate

Massage Envy Spa
12.2019 - 05.2021

Sales Representative

Tmoblie
09.2018 - 12.2019

Beauty Consultant Sales Representative

Sephora
02.2017 - 09.2018

Associate of Arts - Communications

Evergreen Valley College

Similar Profiles

CREATE PROFILE
Jenikia Gray