Summary
Work History
Skills
Timeline
Generic

Francine Sarmiento

Fullerton,CA

Summary

Detail-oriented Administrative Coordinator with a strong record of optimizing call center performance and managing resources effectively. Skilled in appointment scheduling and case management, with a focus on enhancing patient experiences and meeting operational goals. Proven track record of implementing strategies to exceed performance standards and improve service delivery.

Work History

Administrative Coordinator

Providence
  • Optimized call center productivity, efficiency, and overall performance through strategic management of resources.
  • Maintained service level agreements for the center as a whole and for individual teams, ensuring consistent operational standards.
  • Managed offline time and reviewed PTO to align staffing with business needs, improving resource allocation.
  • Analyzed call center data to identify areas for improvement, implementing strategies to meet or exceed monthly goals.
  • Achieved contact center's service level goal for 24 consecutive months, demonstrating a strong focus on performance excellence.

Caregiver

Providence
  • Answered patient calls and scheduled appointments for new and existing patients.
  • Collaborated with medical office staff to ensure timely appointment availability.
  • Communicated effectively with doctors' staff to address patient needs.
  • Provided compassionate support to patients, enhancing their overall experience.
  • Assisted in coordinating care to ensure patient needs were met.

Legal Assistant

Litigation & Consulting
  • Answered phones and routed calls to appropriate parties.
  • Filed legal documents with the Workers Compensation Board.
  • Maintained office work calendar and scheduled important meetings.
  • Ensured hearing representatives received all necessary documents for court.
  • Supported general office tasks while being the sole legal assistant.

Litigation Collector

Med Legal
  • Maintained Workers Compensation case files with attention to detail.
  • Ensured timely filing of necessary documents with Workers Compensation Board.
  • Collaborated with Defense attorneys to achieve settlements prior to court.
  • Acquired in-depth knowledge of Workers Compensation codes and regulations.
  • Developed strong organizational skills to manage multiple cases effectively.

Collector

Med Legal
  • Managed case files prior to court proceedings.
  • Negotiated settlements with defense attorneys.
  • Maintained detailed records of case outcomes.
  • Achieved recognition as top collector for the month.
  • Collaborated with legal teams to facilitate case resolutions.

Skills

  • Appointment scheduling
  • Case management
  • Document management
  • Resource allocation
  • Data analysis
  • Performance improvement
  • Client communication
  • Meeting coordination
  • Settlement negotiation
  • Team collaboration

Timeline

Administrative Coordinator

Providence

Caregiver

Providence

Legal Assistant

Litigation & Consulting

Litigation Collector

Med Legal

Collector

Med Legal

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Francine Sarmiento