Francis Alonso
Miami,FL
Summary
Experienced Server and Stylist offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Overview
5
5
years of professional experience
Work History
Waitress Supervisor
Del Campo Latin Food
07.2022 - Current
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Stylist Manager
Clia
03.2019 - 01.2022
- Increased client satisfaction by providing personalized styling advice tailored to individual needs.
- Managed a team of stylists, resulting in improved customer service and increased sales.
- Developed long-lasting relationships with clients, leading to high levels of repeat business.
- Mentored junior stylists, enhancing their skills and contributing to overall salon success.
- Consistently met or exceeded sales targets by implementing effective marketing strategies.
- Provided high-quality hair services, ensuring timely completion and attention to detail.
Education
Associate of Arts - Language Arts Education
Enrique Jose Varona
Havana, CubaHigh School Diploma -
Hubert De Blanck
Havana, Cuba07.2015
Skills
- Task Delegation
- Staff training
- Organizational skills
- Conflict resolution
- Multitasking
- Decision-making
- Professionalism
- Strong leadership
- Excellent communication
- Problem-solving
- Team building
- Customer service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Waitress Supervisor
Del Campo Latin Food
07.2022 - Current
Stylist Manager
Clia
03.2019 - 01.2022
Associate of Arts - Language Arts Education
Enrique Jose Varona
High School Diploma -
Hubert De Blanck
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