Francis Costanzo
Saint Paul,MN
Summary
Strategic operations leader with 15 years of management experience in multi-unit retail, driving over $6M in annual revenue. Expertise in P&L management, team leadership, vendor negotiations, and operational efficiency. Demonstrated success in enhancing profitability, developing teams, and fostering sustainable growth.
Overview
16
16
years of professional experience
Work History
General Manager
BALD EAGLE INVESTMENTS
White Bear, USA
01.2019 - Current
- Lead end to end operations for two businesses (gas station & liquor store) with combined annual revenue exceeding $6M
- Manage leadership teams and staff totaling 15+ employees across both locations
- Drive strategic growth initiatives and promotions to enhance market presence and operational effectiveness.
- Built and managed a 13-week rolling cash flow model to align purchasing, payroll, and vendor payments, ensuring consistent liquidity and preventing cash shortfalls.
- Managed accounts receivable and bookkeeping using QuickBooks to ensure accurate financial reporting and timely cash flow management.
- Oversee HR functions including hiring, onboarding, coaching, payroll, and retention
- Developed and implemented standardized SOPs and operational binders, improving execution consistency, strengthening staff accountability, and enhancing training efficiency
- Designed and implemented a customer loyalty program enrolling 1,200+ members, increasing average ticket size by 8% while maintaining a controlled 2% rewards cost.
Liquor Store Manager
CUB FOODS
Oakdale, USA
01.2017 - 01.2019
- Managed daily operations of high-volume retail environment, overseeing staffing, inventory flow, and cash controls to maintain execution and compliance
- Supervised and developed team members, fostering accountability and service standards in fast-paced environment
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and maintained optimal stock levels for products.
- Trained and supervised staff to enhance customer service and operational efficiency.
Store Manager & Chain Buyer
TOP TEN LIQUORS
Blaine, USA
01.2010 - 01.2017
- Managed flagship location generating $8M+ annually
- Achieved consistent 8%+ annual growth in wine sales over five years by optimizing product mix, vendor partnerships, and promotional strategies
- Negotiated with vendors and managed product selection to enhance sales mix and strengthen margin performance
- Led team of 35+ employees, including supervisors and department leads, to achieve operational goals
Education
High School Diploma -
City Academy
St. Paul06-2006
Skills
- P&L management
- Financial management
- Cash flow analysis
- Inventory management
- Vendor negotiation
- Budget forecasting
- Operational standards development
- Growth planning
- Microsoft office
- Performance metrics
Timeline
General Manager
BALD EAGLE INVESTMENTS
01.2019 - Current
Liquor Store Manager
CUB FOODS
01.2017 - 01.2019
Store Manager & Chain Buyer
TOP TEN LIQUORS
01.2010 - 01.2017
High School Diploma -
City Academy