Francis Fiankor
Columbus,OH
Summary
Highly efficient, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Services
Columbus Crew
04.2024 - Current
- Greet and assist guest providing them with directions and information about seating, amenities, and event details
- Verify tickets and scan barcodes at entry points to ensure an efficient admission process
- Provide information about stadium policies, event schedules, and any special instruction related to the event
- Be familiar with stadium emergency procedures and protocols.
Athletics Facilities & Operations Intern
Kent State
09.2020 - 08.2021
- Prepared facilities for upcoming events and provided full operational support (set up/ tear down for all Kent State Home games
- Liaison for officials, visiting teams and emergency medical services
- Trained to work game day equipment such as scoreboard and spotlights
- Gained experienced on game day operations by assisting in event operations for numerous events.
Equipment Intern
Kent State Football
06.2018 - 12.2018
- Assisted the equipment manager on daily
- Distributed gear to players and coaches
- Laundry services
- Onloading/offloading equipment on trailer for away games
- Assisted position coaches on team drills during practices, and warmups
- Decal helmets and organized uniforms for players
- Set up locker rooms on game day for both players and coaches.
Karamu Commencement Worker
Kent State
05.2019 - 05.2019
- Ushered guest to their seats
- Provided information about the event to guest through the distributions of pamphlets
- Assisted ADA individuals if required.
Server
University Culinary Services
08.2023 - 12.2023
- Maintaining all health/ food safety guidelines
- Offloading/stocking merchandise,
- Item pricing label
- Taking inventory of merchandise
- Preparation of food ingredients consisting of various deli meats, cheese, and vegetables
- Dishwashing
Library Security Student Supervisor
University Library
05.2019 - 12.2019
- Secured building by performing hourly walk through out all floors of the building
- Filed incident reports in case of an emergency, destruction of library property, complaints, and any event out of the ordinary
- Oversaw all student security workers
- Trained student workers on how to follow protocols in case of an emergency.
Education
Bachelor of Science - Sports Administration
Kent State University
Kent, Ohio12.2023
Skills
- Customer Service
- Inventory Stocking
- Production Support
- Equipment Maintenance
- Budgeting and finance
- Loading and unloading procedures
- Guest services management
- System Troubleshooting
- Microsoft Office
Leadership Roles
- Treasure & Representative, Kent African Student Association, Kent, Ohio, 08/2019, 05/2020, Allocation of funds., Set up fundraising events to generate income for the organization., Represented the organization at other student organization programs on campus., In charge of creating and managing budgets.
- Residential Housing Mentor, Fire Stone & Lebron James Family Foundation, 06/2020, Navigating students from dining areas to morning & evening academic locations., Maintaining student compliance and safety., Capturing student experiences through video and photo., Equipping students with transferable life skills through mentorship.
- Kupita Trancisiones, Student Multicultural Center, Kent, Ohio, A four-day multicultural orientation for incoming, first-year students of color where I assisted in programming during the event., Provided guidance for students to transition onto campus comfortably and feel acclimated in a new environment.
Certification
- Google IT Support Professional Certificate
- Foundations Of Project Management
Timeline
Guest Services
Columbus Crew
04.2024 - Current
Server
University Culinary Services
08.2023 - 12.2023
Athletics Facilities & Operations Intern
Kent State
09.2020 - 08.2021
Karamu Commencement Worker
Kent State
05.2019 - 05.2019
Library Security Student Supervisor
University Library
05.2019 - 12.2019
Equipment Intern
Kent State Football
06.2018 - 12.2018
Bachelor of Science - Sports Administration
Kent State University
- Google IT Support Professional Certificate
- Foundations Of Project Management
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