FRANCIS KIELY
Fort Myers,FL
Summary
Highly motivated F&I/Sales management professional ready to drive results in dynamic environment. Proven ability to enhance customer satisfaction and optimize financial processes for maximum profitability.
Strong leader and problem-solver who uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
F&I Manager/GSM
Mc Closkey Motors Auto Mall
01.2025 - Current
- Increased F&I PVR by 30% with the utilization of innovative desking techniques and TOs averaging a PVR of $2700
- Comply with corporate and state regulations and laws to ensure proper execution and payment of all contracts
- Increased sales by 40% within the first quarter through training and accountability to become the #1 selling independent in Colorado Springs with continued momentum through end of fiscal year
- Oversee daily operations, ensuring efficient workflow and high-quality service standards.
- Implemented process improvements, enhancing customer satisfaction and streamlining service delivery.
F&I Manager/New Car Sales Manager
Phil Long Hyundai Motor City
03.2021 - 01.2025
- Averaged PVR of $2700 with warranty and gap penetration of 70%, approximating three products per deal by employing knowledge of loan products, bank policies, and sales strategies
- Implemented training programs for staff, enhancing team performance and customer service standards
- Lead team to number one in Southern Colorado with increased sales of 30%; overall unit increase of 50%; gross profit increase of 35%, all accomplished by training and setting clear team goals with accountability
- Recruited, hired and trained new team members with a 30,60,90 performance assessment.
Finance Director./Sales Manager/GSM
O’Brien Automotive Team
01.1999 - 02.2021
- Lead a team of 60 employees incorporating sales, finance and BDC
- Maintained the national top 10 Hyundai dealership spot for 15 years
- Collaborated with Hyundai motor finance to implement and secure HMFC as a store floor plan
- Negotiated terms with all lenders enhancing profitability
- Trained and assisted development of team selling skills utilizing four square method and menu selling process while focusing on CSI
- Determined vehicle inventory requirements and collaborated on used car sales decisions specific to the ever-changing marketplace
Education
Associate in Science (A.S.) - Criminal Justice
Brookdale Community College
Lincroft, NJ05.1984
Skills
- Negotiation
- Time management
- Detail oriented
- Task prioritization
- Self motivated
- Conflict resolution
- Decision-making
- Team leadership
- Customer service
Timeline
F&I Manager/GSM
Mc Closkey Motors Auto Mall
01.2025 - Current
F&I Manager/New Car Sales Manager
Phil Long Hyundai Motor City
03.2021 - 01.2025
Finance Director./Sales Manager/GSM
O’Brien Automotive Team
01.1999 - 02.2021
Associate in Science (A.S.) - Criminal Justice
Brookdale Community College