Francis Ruiz
Freeport,FL
Summary
Motivated Customer Service Associate with less than a year of retail experience in fast-paced, team-based environments. But very driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Walmart
SANTA ROSA BEACH, Florida
01.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Performed various money center services to customers (Money Gram, Wester Union, Ria, money Orders)
- Accepting exchanges and returns of merchandise, making refunds of money to customers.
- Responded to customer requests for products, services and company information.
Painter Laborer
Making The Difference Construction Inc
SANTA ROSA BEACH, Florida
01.2019 - 12.2020
- Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Used putty knives and caulking guns to fill cracks, holes and joints with plaster, putty and caulk.
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Used sandpaper to scrape walls and other surfaces to remove old paint.
- Calculated amounts of required materials and approximate time to complete each project to estimate project costs.
- Corrected surface imperfections by filling cracks, holes and joints.
- Conducted final work check to assess quality and make corrections if necessary.
Cleaner
Self-employeed
Destin, FL
01.2018 - 12.2018
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Adhered to professional house cleaning checklist.
Health Care Aide
Home Instead
Fort Walton Beach, FL
02.2015 - 10.2017
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Monitored progress and documented patient health status changes to keep care team updated.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Education
Vocational - CNA
Okaloosa Technical College And Choice High School
Fort Walton Beach, FL05.2016
High School Diploma -
Marietta High School
Marietta, GA12.2005
Skills
- Order and Refund Processing
- Upbeat and Positive Personality
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Spanish Speaking
- Inbound and Outbound Calling
Timeline
Customer Service Associate
Walmart
01.2022 - Current
Painter Laborer
Making The Difference Construction Inc
01.2019 - 12.2020
Cleaner
Self-employeed
01.2018 - 12.2018
Health Care Aide
Home Instead
02.2015 - 10.2017
Vocational - CNA
Okaloosa Technical College And Choice High School
High School Diploma -
Marietta High School
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