Francisca Cruz
Elmwood Park,IL
Summary
Customer-oriented professional with extensive experience in customer service and sales. Effectively communicates with diverse individuals, resolves concerns, and manages priorities in fast-paced environments. Recognized for delivering exceptional service and meeting performance targets. Ready to leverage strong communication, organization, problem-solving, and administrative skills to enhance workplace productivity.
Overview
6
6
years of professional experience
Work History
Retail Sales Consultant
Xfinity Comcast
Norridge, Illinois
2025.02 - Current
- Consistently exceeded monthly customer satisfaction survey goals by providing exceptional customer experience.
- Resolved customer concerns promptly, identifying effective solutions to enhance satisfaction.
- Explained policies, services, and procedures to customers with diverse needs, enhancing their understanding and engagement.
- Managed high volume of customer interactions, ensuring accuracy and detail in service delivery.
Sales Account Executive
Yelp Inc
Chicago, Illinois
2023.07 - 2024.06
- Closed over $75K in advertising sales within first 3 months, earning new hire bonus.
- Conducted cold calls to generate and qualify leads, contributing to pipeline growth.
- Identified the needs of clients by understanding business requirements, goals, and strategic direction and providing roadmaps for growth through multiple platform advertising programs.
- Engaged with customers to resolve inquiries and address concerns, enhancing overall satisfaction.
- Assisted new and existing customers in account setups.
Salesperson
Abt Electronics
Glenview, IL
2021.05 - 2023.07
- Delivered customer service and technology support to high volume of customers in fast-paced retail environment, enhancing customer satisfaction.
- Resolved customer concerns and collaborated with team members to provide timely solutions, fostering positive customer relationships.
- Processed transactions and handled customer information with accuracy and attention to detail.
- Clarified technical information in simple language for customers with diverse technical knowledge, improving understanding and engagement.
- Adapted quickly to new technology, products, software, and procedures.
Customer Service Representative
D'Agostinos pizza and pub
River Grove, Illinois
2020.12 - 2021.08
- Trained new employees on customer service protocols and procedures.
- Accurately handled cash transactions during busy shifts, ensuring customer satisfaction.
- Processed orders efficiently using point-of-sale systems.
- Worked effectively under pressure in fast paced- environment.
- Organized and prioritized daily responsibilities to maintain smooth operations.
- Communicated effectively in team meetings to support collaboration and clarity.
Education
High School Diploma -
Elmwood Park High School
Elmwood Park, IL2021-12
Some College (No Degree) -
Triton College
River Grove, ILSkills
- Sales Techniques
- Customer Service
- Verbal & Written Communication
- Attention to Detail
- Organization & Time Management
- Multitasking
- Microsoft Office
- Computer & Database Systems
- Record Keeping
- Public Relations
Timeline
Retail Sales Consultant
Xfinity Comcast
2025.02 - Current
Sales Account Executive
Yelp Inc
2023.07 - 2024.06
Salesperson
Abt Electronics
2021.05 - 2023.07
Customer Service Representative
D'Agostinos pizza and pub
2020.12 - 2021.08
High School Diploma -
Elmwood Park High School
Some College (No Degree) -
Triton College