FRANCISCA FORTUNE OBIHAN
Doha
Summary
Outgoing Customers service personnel, elevating guest expectations by offering world-class service while promoting exciting amusement events and attractions. Offering proven guest service and cash handling experience in fast-paced environment to facilitate fun activities and food and beverage support. Performs shift requirements in adherence to rules and safety procedures.
Overview
2
2
years of professional experience
Work History
Customer Service/Cashier
LUSAIL WINTER WONDERLAND, DOHA
10.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Issue and confirm event tickets accurately, ensuring all customer information is correct
- Assist customers in making and modifying reservations, including special requests
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering promotions-related advice
- Handled payments, and payment-related inquiries, ensuring compliance with financial procedures
- Maintain accurate records of transactions, customers information, and ticketing-related paperwork in accordance with company policies
Receptionist
ZAHRA FITNESS, AL RAYYAN
04.2023 - 10.2024
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Increased customer retention rates through exceptional communication skills and problem-solving abilities
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
Customer Service Representative
LUSAIL WINTER WONDERLAND, DOHA
10.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Process payment with POS system and reconciliation of cash drawer after operation.
Education
Diploma - Early Childhood Care And Education Level 4
Learnovate Education Training Center
07.2022
Higher National Diploma - Biology / Microbiology
Federal Polytechnic Auchi
Auchi10.2018
Ordinary National Diploma - Science Laboratory Technology
Federal Polytechnic Auchi
Auchi10.2015
Skills
- Customer Service
- Organization skills
- Customer and client relations
- Adaptability and Flexibility
- Multitasking
- Safety
- MS Proficient
- POS
Languages
Arabic - Elementary
Beginner (A1)
English - Native or Bilingual
Bilingual or Proficient (C2)
Igbo - Native or Bilingual
Bilingual or Proficient (C2)
Timeline
Customer Service/Cashier
LUSAIL WINTER WONDERLAND, DOHA
10.2024 - Current
Receptionist
ZAHRA FITNESS, AL RAYYAN
04.2023 - 10.2024
Customer Service Representative
LUSAIL WINTER WONDERLAND, DOHA
10.2022 - 04.2023
Higher National Diploma - Biology / Microbiology
Federal Polytechnic Auchi
Ordinary National Diploma - Science Laboratory Technology
Federal Polytechnic Auchi
Diploma - Early Childhood Care And Education Level 4
Learnovate Education Training Center
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