Francisco Alvarado
Josephine,TX
Summary
Experienced Account Executive with a proven track record in lead generation and customer issue resolution. Skilled at engaging and connecting with clients, consistently driving business opportunities through dynamic marketing strategies. Possesses sharp communication skills and a strong dedication to providing exceptional customer service.
Overview
6
6
years of professional experience
Work History
Account Executive
T-Mobile
05.2023 - Current
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 30 daily outbound calls and 200-500 weekly emails to build partnerships and achieve sales quota.
- Attended networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects.
- Met existing customers to review current services and expand sales opportunities.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
Mobile Expert/Customer Loyalty Expert
T-Mobile
08.2018 - 05.2023
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Provided coaching and mentoring to employees.
- Consistently went 125%+ on revenue and voice quota from 2019-2022.
In Home Expert (account Manager)
AT&T
05.2022 - 10.2022
- Developed and implemented sales strategies to increase revenue.
- Updated accounts and maintained long-term relationships with clients.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Had 6-8 dispatches daily to customers all over Dallas-Forth Worth area.
- Achieved 100% quota my first month.
- Achieved 150%+ quote Q3.
Education
Associate degree -
Collin College
Plano05.2018
Skills
- Customer Relationship Management
- Customer Service
- Sales presentation
- Negotiation Skills
- Effective prospecting
- Account Management
- Data Analysis
Accomplishments
- 2022 Winners circle recipient.
- Achieved 220%+ Revenue goal in 2023.
- Achieved 170%+ Revenue goal for Q1 and Q2 in 2024 with increased quotas.
Timeline
Account Executive
T-Mobile
05.2023 - Current
In Home Expert (account Manager)
AT&T
05.2022 - 10.2022
Mobile Expert/Customer Loyalty Expert
T-Mobile
08.2018 - 05.2023
Associate degree -
Collin College
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