Francisco Burdier
Plant City
Summary
Adept at navigating healthcare systems and enhancing patient care coordination, I excelled in roles at Maximus and Delta Dental Insurance, boosting referral rates and securing vital treatment coverages. My blend of exceptional customer service and attention to detail led to significant improvements in patient satisfaction and clinic efficiency.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Delta Dental Insurance
07.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding Dental coverage,
Front Desk Receptionist
Radiology and Imaging Services
02.2023 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Health Care Agent
Maximus
08.2020 - 12.2023
- Developed strong relationships with local community organizations, increasing referral rates for the practice.
- Coordinated with insurance providers to ensure timely processing of claims and maximize coverage for patients.
- Implemented strategies for reducing appointment cancellations and no-shows, resulting in higher clinic revenue.
- Managed a high volume of patient appointments, maintaining an organized schedule to minimize wait times.
Logistic
Amazon
04.2017 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
John Adams HS
Ozone Park, NY06-1997
Skills
- Customer service
- Attention to detail
- Patient confidentiality
- Verbal and written communication
- Healthcare system navigation
- Health insurance
- Time management
- Insurance verification
- Professionalism and ethics
- Listening skills
- Patient care coordination
Languages
Spanish
Professional Working
English
Full Professional
Programs
EBD, NPF, MetaVance, Maces, Waves, Med Ed Formatic,
Timeline
Insurance Agent
Delta Dental Insurance
07.2024 - Current
Front Desk Receptionist
Radiology and Imaging Services
02.2023 - 05.2024
Health Care Agent
Maximus
08.2020 - 12.2023
Logistic
Amazon
04.2017 - 03.2020
High School Diploma -
John Adams HS
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