Francisco Cruz
Vancouver
Summary
Dedicated Service Drive Manager known for driving operational efficiency and mentoring staff. Experienced in optimizing service delivery processes and enhancing customer satisfaction through effective communication and problem resolution.
Overview
42
42
years of professional experience
Work History
Service Drive Manager
Gresham Hyundai
Gresham, OR
01.2024 - Current
- Oversaw service drive operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff on best practices for service delivery.
- Implemented process improvements to enhance service efficiency and reduce wait times.
- Dispatch work to technicians
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
Lead Service Advisor
Gresham Subaru
Gresham, OR
09.2011 - 12.2023
- Coordinated scheduling of services to maximize efficiency and minimize wait times.
- Assisted customers in identifying vehicle issues, providing accurate repair recommendations.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Managed service appointments, ensuring optimal scheduling and customer satisfaction.
- Mentored junior advisors on best practices in customer interaction and service management.
Assistant Service Manager/Dispatcher
Portland Volkswagen-Hyundai-Isuzu Commercial Trucks
Portland, OR
02.2008 - 09.2011
- Led service team in optimizing workflow and enhancing customer satisfaction.
- Coordinated service appointments, ensuring efficient scheduling and resource allocation.
- Assisted in implementing process improvements that reduced service turnaround times.
- Trained new staff on dealership systems and customer service best practices.
Service Advisor
Portland Volkswagen-Hyundai-Isuzu
Portland, OR
10.1999 - 02.2008
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Recommended appropriate vehicle maintenance services based on customer needs and vehicle condition.
- Coordinated with technicians to ensure timely completion of service requests and repairs.
- Maintained accurate records of customer interactions and service history for follow-up and future reference.
Sales Associate
Portland Volkswagen-Oldsmobile-Isuzu
Portland, OR
01.1997 - 10.1999
- Assisted customers in selecting vehicles that matched their needs and preferences.
- Maintained knowledge of product features, specifications, and benefits to enhance customer experience.
- Processed vehicle sales transactions efficiently while ensuring compliance with dealership policies.
- Collaborated with team members to develop strategies for increasing showroom traffic and sales volume.
Sales Associate
Vancouver Nissan-Kia
Vancouver, WA
01.1996 - 01.1997
Sales Associate
Herzog Mier VW-Mazda
Beaverton, OR
01.1995 - 01.1996
Sales Associate
Ron Tonkin Mazda-Hyundai
Portland, OR
01.1994 - 01.1995
NW Distribution Manager
Petco Animal Supplies Stores Inc.
Vancouver, WA
01.1992 - 01.1994
- Oversaw distribution operations to ensure timely delivery of products to retail locations.
- Implemented process improvements that enhanced operational efficiency and reduced lead times.
- Developed training programs for staff, fostering skill development and team performance.
- Managed inventory control systems, optimizing stock levels across multiple warehouses.
Director of Logistics
Petco Animal Supplies Stores Inc.
San Diego, CA
01.1988 - 01.1992
- Developed and implemented logistics strategies to optimize supply chain efficiency.
- Managed vendor relationships to ensure timely delivery of products and services.
- Led cross-functional teams to enhance operational workflows and reduce costs.
- Analyzed data trends to identify opportunities for process improvements.
Operations Manager
McGill Metal
Marengo, IL
05.1987 - 01.1988
- Streamlined operational workflows to enhance efficiency and reduce delays.
- Managed inventory control systems ensuring accurate tracking of materials and resources.
- Conducted regular audits to maintain compliance with safety regulations and operational standards.
- Led cross-functional teams in implementing process improvements and best practices.
Day Shift Manager
Pepsi Bottling Group
San Diego, CA
01.1984 - 05.1987
- Oversaw daily operations ensuring compliance with safety and quality standards.
- Managed team performance, providing coaching and support to achieve operational goals.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Coordinated inventory management, ensuring timely replenishment of stock levels.
Education
San Diego State University
San Diego, CATimeline
Service Drive Manager
Gresham Hyundai
01.2024 - Current
Lead Service Advisor
Gresham Subaru
09.2011 - 12.2023
Assistant Service Manager/Dispatcher
Portland Volkswagen-Hyundai-Isuzu Commercial Trucks
02.2008 - 09.2011
Service Advisor
Portland Volkswagen-Hyundai-Isuzu
10.1999 - 02.2008
Sales Associate
Portland Volkswagen-Oldsmobile-Isuzu
01.1997 - 10.1999
Sales Associate
Vancouver Nissan-Kia
01.1996 - 01.1997
Sales Associate
Herzog Mier VW-Mazda
01.1995 - 01.1996
Sales Associate
Ron Tonkin Mazda-Hyundai
01.1994 - 01.1995
NW Distribution Manager
Petco Animal Supplies Stores Inc.
01.1992 - 01.1994
Director of Logistics
Petco Animal Supplies Stores Inc.
01.1988 - 01.1992
Operations Manager
McGill Metal
05.1987 - 01.1988
Day Shift Manager
Pepsi Bottling Group
01.1984 - 05.1987
San Diego State University