Francisco Flores
Las Vegas ,NV
Summary
Dynamic individual with great customer service skills. Able to comprehend wide range of task. Adaptable to any task or new environment. Great team player interaction with my fellow colleagues. Nothing is too hard or too much for me to handle. Constantly trying my best as an individual and as a fellow service worker.
Overview
3
3
years of professional experience
Work History
Manager
Port Of Subs Las Vegas
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Assistant
BELLA BRIGHT SERVICES
09.2022 - 07.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
Education
Desert Pines High School
Las Vegas, NV05.2022
Skills
- Team leadership
- Time management
- Decision-making
- Customer service
- Task delegation
Languages
Spanish
Native or Bilingual
Timeline
Manager
Port Of Subs Las Vegas
10.2022 - Current
Assistant
BELLA BRIGHT SERVICES
09.2022 - 07.2023
Desert Pines High School