Francisco Gonzalez

Running a 5.5 Million Dollar Resturant

• Bringing resturant from 56% operations pace rank to 85%
• Breaking monthly sales record ($532,608.11)
• Breaking weekly sales record ($159,085.97)
• Breaking day sales record ($37,855.69)

Top 10 Outstanding Business Unit General Manager 2025

Managing a 3.5 Million Dollar restaurant

• First place on Operations PACE (93%) (Top Company Ranking)
• Second place in OP\perations Excellence Assessments
• Second place in lowest Customer Complaints

As a Assistant Gm, many responsibilities are completed. Daily responsibilities are such as running shifts, Cash deposits, daily waste, food safety, checking food quality, ensuring all procedures are being completed from all crew and trainers.

Collaborated with general manager to oversee departmental operations, focusing on crew and manager recruitment. Developed and implemented weekly and monthly staff schedules. Managed inventory control and truck order completion. Monitored waste management practices and tracked McDonald's voice targets. Coordinated comprehensive training initiatives for team members.

• Truck Deliveries
• Conducted daily inventory checks to maintain accurate stock levels. Assisted in organizing inventory data for efficient tracking. Supported team members in identifying discrepancies in inventory records.
• Assisted in conducting weekly inventory checks to maintain accurate stock levels. Supported team members in organizing inventory data for efficient tracking. Contributed to the identification of discrepancies in inventory records.
• Conducted end-of-month inventory assessments to ensure accurate stock levels.
• Counted and verified product waste
• Managed truck delivery processes to ensure accurate inventory tracking.
• Coordinated supply orders to ensure availability while optimizing budget utilization.

• Developed and implemented weekly schedules for restaurant staff.
• Managed scheduling and staffing needs by hiring crew for all shifts to maintain operational efficiency.
• Collaborated with General Manager to identify staffing opportunities for optimal shift coverage.
• Developed staff schedules to align with peak service times, enhancing productivity.
• Analyzed sales data to identify trends and adjust operational strategies accordingly.

• Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
• Motivated staff to perform at peak efficiency and quality.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Oversaw food preparation and monitored safety protocols.

• Trained new crew members on operational procedures and customer service standards.
• Ensured adherence to safety protocols during daily operations.
• Monitored crew performance, providing feedback to improve service quality.
• Provided feedback to management on crew performance and training effectiveness.
• Trained other employees in customer service, food safety, and performance requirements.
• Greeted customers with smile and provided friendly service to professionally handle every need.
• Set positive example for team members by providing high-quality, efficient service.
• Evaluated crew members'' progress and provided constructive feedback for continuous development.

• Maintained cleanliness and organization of workstations in compliance with health and safety regulations.
• Provided efficient customer service by taking orders and addressing inquiries promptly.
• Operated kitchen equipment, including grills, fryers, and beverage dispensers safely and effectively.
• Collaborated with team members to ensure timely service during peak hours.
• Assisted in inventory management by restocking supplies and monitoring product freshness.
• Adapted quickly to new tasks and workflows in a fast-paced environment.
• Participated in training sessions to enhance skills and knowledge of operational procedures.
• Contributed to sales growth through upselling promotional items and meal deals.
• Improved order accuracy rates through careful attention to detail when inputting orders into the system.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Assisted other team members to achieve goals.
• Trained new team members on procedures, customer service, and sales techniques.
• Became familiar with products to answer questions and make suggestions.
• Operated cash register to ring up final bill and process various forms of payment.
• Accurately operated cash register to process customer payments.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.