Francisco Henriquez
Kansas City,KS
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
T-Mobile
Kansas City, KS
02.2025 - Current
- Assisted customers in product selection, providing tailored recommendations to enhance satisfaction.
- Developed strong product knowledge to educate customers on features and benefits, driving informed purchasing decisions.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Provided feedback to management on customer preferences and trends.
Store Manager
Shinfuu Company of America
KANSAS CITY, Missouri
06.2023 - 06.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Provided feedback on marketing campaigns to improve effectiveness.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Personal Banker
Central Bank of the Midwest
Shawnee, Kansas
11.2021 - 06.2023
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Cross-sold banking products such as credit cards, loans and investments.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
Commercial Parts Professional
Advanced Auto Parts
Overland Park, KS
02.2018 - 10.2020
- Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
- Used POS systems to receive payment or obtain credit authorization.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Sold parts to local shops to meet weekly/monthly sales goals and managerial tasks such as open/closing duties.
Sales Associate
Chux Trux
Olathe, KS
02.2017 - 12.2017
- Built trusting relationships with customers by making personal connections.
- Won store sales competition for monthly sales, resulting in being the highest seller of all stores.
- Answered incoming telephone calls to provide store, products and services information.
Education
Associate of Science - Software Engineering
Johnson County Community College
Overland Park, KSSkills
- Customer service
- Problem-solving
- Complaint-solving
- Customer relations
- Delivery order fulfillment
- Multitasking and organization
- Team leadership
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Cash management
- POS systems
- Sales expertise
- Microsoft Office
- Product and Service sales
- Computer skills
Accomplishments
- Promoted from sales associate to Retail parts professional in less than 12 months.
- Exceeded sales goals by an average of 22% in 1 year.
Certification
- Forklift operator
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
T-Mobile
02.2025 - Current
Store Manager
Shinfuu Company of America
06.2023 - 06.2024
Personal Banker
Central Bank of the Midwest
11.2021 - 06.2023
Commercial Parts Professional
Advanced Auto Parts
02.2018 - 10.2020
Sales Associate
Chux Trux
02.2017 - 12.2017
Associate of Science - Software Engineering
Johnson County Community College