FRANCISCO OCANA
Gurnee,IL
Summary
Currently working at Gregory Mitsubishi in sales/finance. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Finance Manager/ Sales Manager
Gregory Mitsubishi
Lake Villa, IL
12.2023 - Current
- Establish and reach monthly finance and insurance goals for automotive sales, service contracts and customer service.
- Establish relationships with lenders and maximizing profit on every deal.
- Manage inventory of finance department supplies including bank, state and auto dealership forms.
- Setting up deal proposals for sales representatives and closing deals at the highest profit possible.
- Appraise vehicles by analyzing market and auction data provided by V-auto.
- Analyze customer credit reports, determine risk factors, and make recommendations for loan approval and denial.
- Ensure compliance with all applicable federal, state, and local laws governing consumer lending practices.
- Review client documentation and contracts for discrepancies and mistakes.
- Review credit histories from applicants and determine feasibility of granting requested loans.
- Approve or denie loan applications and explaine reasoning behind decisions.
Service Advisor
Gregory Hyundai Of Highland Park, Illinois
Highland Park, IL
02.2023 - 12.2023
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Upsold additional products or services when appropriate.
- Handled telephone inquiries regarding appointments and work in process.
Sales Consultant
Zeigler GMC Buick Cadillac
Lincolnwood, IL
03.2018 - 11.2022
- Worked with fellow sales team members to achieve group targets
- Listened to customers to understand needs and refer to optimal services
- Priced out products for customers and drew up sales paperwork
- Handled credit and debit card payment processing to complete purchasing experience
- Answered product questions with up-to-date knowledge of sales and promotions
- Demonstrated product features to align with customer needs
- Used CRM database to track referral and appointment data.
Sales Consultant
Grossinger GMC Buick Cadillac
Lincolnwood, IL
06.2016 - 03.2018
- Answered product questions with up-to-date knowledge of sales and promotions
- Presented products and services to prospective and existing customers to meet client needs
- Demonstrated product features to align with customer needs
- Used CRM database to track referral and appointment data
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Listened to customer needs to identify and recommend best products and services.
Sales Consultant
Fields BMW Northfield
Northfield, IL
03.2015 - 08.2016
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases
- Cultivated productive relationships with existing customers through exceptional follow-up after sales
- Priced out products for customers and drew up sales paperwork
- Handled credit and debit card payment processing to complete purchasing experience
- Used CRM database to track referral and appointment data.
Education
Some College (No Degree) - Automotive Tech
Truman Community College
Skills
- Prospecting Skills
- Contract Negotiation and Closing Tactics
- Sales Strategies
- Sales Closing
- Customer Needs Assessment
- Vauto (used market software)
- Vin-solutuions (Customer crm software)
- Vitu (state doc & fees software)
- VisionMenu (Finance sales software)
- Dealertrack (Sales & finance software)
- Automate (DMS software)
- Automate (Service department software)
- Ms Excel
References
- AL ABASS, 630-965-2781, General Manager, Napleton Valley Hyundai
- SEAN GALVIN, 708-363-4284, Finance Manager, Nissan of Orland Park
- SAM MATTHEW, 847-922-4623, Former BMW Finance Manager
Languages
Spanish
Professional
English
Professional
Timeline
Finance Manager/ Sales Manager
Gregory Mitsubishi
12.2023 - Current
Service Advisor
Gregory Hyundai Of Highland Park, Illinois
02.2023 - 12.2023
Sales Consultant
Zeigler GMC Buick Cadillac
03.2018 - 11.2022
Sales Consultant
Grossinger GMC Buick Cadillac
06.2016 - 03.2018
Sales Consultant
Fields BMW Northfield
03.2015 - 08.2016
Some College (No Degree) - Automotive Tech
Truman Community College
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