Francisco Rosales
NAPA Auto Parts - Genuine Parts
Vallejo,CA
1
Language
Dynamic salesperson at NAPA Auto Parts with a proven track record in relationship building and sales strategy development. Expert in customer service and negotiation, successfully identifying new business opportunities and enhancing customer satisfaction. Achieved a diverse sales portfolio while maintaining accurate records and facilitating effective problem resolutions.
Work History
Salesperson
- Assisted customers with auto parts selection using catalog lookup and product knowledge.
- Processed point-of-sale transactions and verified accurate pricing for retail and wholesale orders.
- Recommended compatible replacement parts based on vehicle specifications and customer needs.
- Retrieved inventory from stockroom and maintained organized counter displays for fast service.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built diverse and consistent sales portfolio.
- Recorded accurate and efficient records in customer database.
- Consulted with businesses to supply accurate product and service information.
- Kept detailed records of daily activities through online customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Generated advertising brochure for vendor use.
Education
Associate of Applied Science
Skills
Customer service
Customer care
Relationship building
Customer relationship building
Sales process
Sales strategy development
Negotiation
Product description
Relationship selling
Closing techniques
Languages
Spanish
Native or Bilingual
Timeline
Salesperson
NAPA Auto Parts - Genuine Parts
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ITCA
Associate of Applied Science
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