Francisco Valdez
El Paso,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Alorica
El Paso, TX
10.2022 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services for Bank of America for small business accounts.
- Specialized in assisting clients with debits, credits, statements, claims for atm transactions, financial institutions, replacing debit cards, fraud inquiries.
- Explained balances, all transactions and any inquiry related to their small business account.
Customer Service Representative
GC Services Call Center
El Paso, TX
03.2020 - 07.2022
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries. I was primarily on a fedex project then moved to the business transactions and manager takeovers.
Customer Service Representative
AT&T
El Paso, TX
03.1997 - 11.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Science - Multidisciplinary Studies
El Paso Community College
El Paso, TX05-2020
Skills
- Appointment Scheduling
- Information Security
- Complaint resolution
- Paperwork Processing
- Data Entry
- Product Knowledge
- Computer Proficiency
- De-Escalation Techniques
- Positive and professional
- Call triaging
Timeline
Customer Service Representative
Alorica
10.2022 - 04.2024
Customer Service Representative
GC Services Call Center
03.2020 - 07.2022
Customer Service Representative
AT&T
03.1997 - 11.2017
Associate of Applied Science - Multidisciplinary Studies
El Paso Community College
Similar Profiles
Martin Saul Avila RenovatoMartin Saul Avila Renovato
Virtual Card Processor at AloricaVirtual Card Processor at Alorica
ASYA TUCKASYA TUCK
Senior Customer Service Specialist at AloricaSenior Customer Service Specialist at Alorica
Natalie WrightNatalie Wright
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Carly WadeCarly Wade
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Megan QuianMegan Quian
Tutor at Friends And Family MembersTutor at Friends And Family Members