Francisco Vasquez
Denver,CO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Manager
Burger King
Denver, Colorado
09.2020 - 11.2024
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
Restaurant Waiter
Stout Street Social
Denver, Colorado
03.2017 - 09.2020
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Greeted customers, provided menus and answered questions about menu items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Set up tables in between patrons to reduce wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Provided exceptional service to high volume of daily customers.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Stocked server areas with supplies before, during and after shifts.
- Responded to ad hoc cleaning duties at end of shift.
Restaurant Waiter
Eastside Kosher Deli
Denver, CO
04.2013 - 07.2017
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Greeted customers, provided menus and answered questions about menu items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Set up tables in between patrons to reduce wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Provided exceptional service to high volume of daily customers.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Stocked server areas with supplies before, during and after shifts.
Skills
- Team leadership
- Task delegation
- Workforce management
- Customer service
- Verbal and written communication
- Expectation setting
- Clear communication
- Inventory management
Timeline
Manager
Burger King
09.2020 - 11.2024
Restaurant Waiter
Stout Street Social
03.2017 - 09.2020
Restaurant Waiter
Eastside Kosher Deli
04.2013 - 07.2017